Available IT Resources

You can use your Concordia laptop to directly access your email through Outlook or OWA*, or Carrefour, you only need an Internet connection.

To access other resources like your Home Drive, your Departmental drive, Banner and other services you have to connect your computer to Internet and then establish a VPN connection.

*Please note, if your mailbox has been migrated to the cloud, you should use the new OWA address

You can use your home computer to directly access: your email through OWA* or Carrefour, you only need an Internet connection.

To access other resources like your Home Drive, your Departmental drive, Banner and other we strongly suggest to work remotely on your office computer. The following actions are needed:

1. Install the VPN client on your computer

2. Connect remotely to your office computer

• If your home computer is a Windows PC, please:
  • Open the Start Menu by pressing the Windows button on your keyboard or on the left-bottom corner of your screen
  • Type "Remote Desktop Connection" and open the application
  • In the Computer field, enter the full computer name of your office computer (if you don't know it please contact the Service Desk by email).
  • Select Connect
  • You will be prompted to enter your credentials. Enter your netname in the following format: CONCORDIA\yournetname. In the password field, enter your associated password.
  • Select Ok
  • Please trust the certificate if asked

• If you have an Apple computer at home, please download Microsoft Remote Desktop from Apple Store then:
  • open the application
  • select add a workstation
  • in the PC Name field enter the full computer name of your office computer (if you don't know it please contact the Service Desk by email).
  • Click Add and select the new connection
  • You will be prompted to enter your credentials. Enter your netname in the following format: CONCORDIA\yournetname. In the password field, enter your associated password.

The following three options are available for desk phone service:

1)  Cisco Jabber allows you to replicate the primary extension from your office telephone (contact list) onto your desktop, laptop or cell phone. View Cisco Jabber instructions.

2) Call forward offsite.  The Call forward offsite feature will be enabled on all university phone lines as of Monday, March 16th. This feature can be enabled/disabled from the Configure My Phone page via the Cisco Self Care Portal.  Follow the steps below:

Connect to the Concordia VPN, then set up your phone.

Follow the prompts until you reach the Cisco Unified Communications Self Care page.

• Log in using your netname and password.

• Select “Call Forwarding” option

• To enable, check the box “Forward all calls to:”

• Enter your forwarding phone number prefixing with a 9 (e.g.95141234567).

• To disable, uncheck the box “Forward all calls to:”.

3) SNR – Single Number Reach:   The SNR feature allows users to answer incoming calls at another desk phone and/or a phone at a remote destination, such as a home or mobile phone. Users can pick up active calls from their desk phone or the remote phone without losing the connection. This enables callers to dial a single number to reach the phone user. SNR can be scheduled to be activated from the end user’s Self Care Portal. 

To request this service, please open a ticket with the Service Desk by sending an email. 

Concordia offers a service for web conferencing for all staff and faculty members as well as access to the Office 365 platform. The Office 365 platform grants access to Microsoft Teams, the Microsoft collaboration tool, please consult the Office 365 page for access information as well as this quick start guide.