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The feedback

In response to feedback Concordia received during its digital strategy consultations in 2018, the university phased out the MyConcordia portal on Monday, April 11, 2022. Concordians can now access their university accounts and digital services — including My Student Centre — through the My CU Account section of the Student Hub (for students) or Carrefour (for faculty and staff).

What changed

With the launch of the Student Hub and Carrefour platforms in 2021, Concordia phased out the MyConcordia portal to avoid duplication and ensure a clear and simple user experience for students, faculty and staff. Concordians still have access to the same university accounts and digital services — it is simply the way to access them that changed.


What this means

Since Monday, April 11, 2022, Concordians are only be able to access accounts and digital services formerly available on the MyConcordia portal by logging in to the Student Hub or Carrefour. Both the Student Hub and Carrefour are single sign-on solutions that feature modern, mobile-friendly interfaces.

The My CU Account sections of the Student Hub and Carrefour platforms offer optimized menu architectures that improve access to Concordia’s services and information.


Frequently asked questions

Why is the university phasing out the MyConcordia portal? 

Following consultations on its digital strategy in 2018, Concordia concluded that the university needed to provide cohesive and intuitive access to its digital services. In January 2019, Concordia approved eight project charters that serve as a roadmap for the next phase, including the creation of the Student Hub and Carrefour. 

Now that the transition to the new platforms is complete, MyConcordia has been decommissioned to avoid duplication and ensure a clear user experience. 


Where can students, faculty and staff access their university accounts and digital services now that MyConcordia is decommissioned? 

Students can locate their services and information through the My CU Account section of the Student Hub

Faculty and staff can find their university accounts and digital services via the My CU Account section of Carrefour


How do students, faculty and staff benefit from MyConcordia’s decommissioning?

With the launches of the Student Hub and Carrefour, Concordians have access to mobile friendly, single sign-on solutions that give a clear and simple user experience. In addition, the My CU Account sections of the Student Hub and Carrefour offer new optimized menu architectures that improve access to Concordia’s services and information. 


Are all features previously found on the MyConcordia portal available in the Student Hub and Carrefour?

Yes, all digital services previously available on the MyConcordia portal are accessible through the My CU Account sections of the Student Hub and Carrefour.


Whom should Concordians contact if they have issues connecting to the Student Hub or Carrefour? 

Students, faculty and staff can contact help@concordia.ca for any issues connecting to the Student Hub and Carrefour. 


Do alumni and retired employees have access to the Student Hub and Carrefour? 

Yes, both alumni and retired employees can access the Student Hub and Carrefour platforms. 


What technical support is available now that the university decommissioned MyConcordia?

The IITS Service Desk is managing any requests for technical assistance. 

Questions? 

For any questions related to the MyConcordia decommissioning, students, faculty and staff can send an email to help@concordia.ca.

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