Phone Maintenance: November 13, 2021

Phone maintenance is scheduled for Saturday, November 13, 2021 between 6:00pm and 12:00am.

During the maintenance period:

• There will be no service interruption to calls already in progress, however some phone screens will flash during a re-registration process.

• The Phone Configuration webpage (Cisco Unified Communications Self Care Portal) within MyConcordia portal => Accounts and Settings will not be accessible.

• Limited civic address and room location information will be relayed to the 911 operator when users place a 911 emergency call.

Concordia Security is aware of the situation and the necessary steps have been taken to ensure all 911 calls are properly answered during the maintenance window.

If you have questions about the maintenance period contact the IT Service Desk by email at help@concordia.ca or call 514-848-2424, ext. 7613 to speak with a Service Desk agent between 8:00am and 11:00pm on weekdays and between 9am and 4:30pm on weekends.