“Facebook is the most important tool for engaging millennials in charitable causes because it lets them get involved, find out more and spread the word,” says the study’s senior author Michèle Paulin, professor of marketing at Concordia’s John Molson School of Business. “Because participation in social media is by nature an emotional experience, non-profits that want to engage millennials need to focus on the feelings of their potential young donors.”
In campaigns targeted at both millennial women and men, marketers must focus on how others will benefit from their donations — be it money, time or other support. However, they need to keep two key factors in mind:
- Female millennials tend to automatically engage with a cause on an emotional level;
- Male millennials need specific emotional prods appealing to their empathetic concern for the cause and the underlying moral value of how their supportive actions will benefit others.
“Our findings can help charitable organizations and their corporate partners take the right approach to garner millennials’ support for social causes,” says professor Paulin, who had more than 500 students interact with two charitable appeals on Facebook for the study. “To be successful, charities using social media have to take into account the gender of their audience, as well as the type of event.”
Above all, she cautions, it’s important for non-profit marketers to view millennials as individuals rather than as a homogenous generation.
The future success of non-profits lies in sustaining the involvement of millennials through their engagement in social network sites. However, they aren’t necessarily loyal to a single cause or organization. Rather, they act as free agents to organize, mobilize, raise funds and communicate with their peers.
Partners in research: For the study, Michèle Paulin, who holds the Royal Bank of Canada Professorship in Strategic Relationship Management, worked with a research team that included Ronald Ferguson and Kaspar Schattke in the Department of Management; Nina Jost, RWTH Aachen University, Germany; and JMSB MSc students Jennifer Gutberg and Aela Salman.
Learn more about Michèle Paulin’s research by checking out this interview with Le Devoir (in French only).