Voice mail
Concordia offers voice mail as an additional paid service for those who would like to have it applied to their basic on-campus phone line.
The Cisco Unity Voice Mail System provides the following features:
- Personal greeting
- Message access
- Message waiting indicators
These capabilities allow subscribers to listen to their messages, send voice messages to other subscribers, and customize settings such as personal greetings.
Who can use it?
Faculty and staff.
How much does it cost?
Voice mail installation - $25.00
Monthly fee - $7.00
There is no fee to remove voice mail from your phone line.
How to get it
- If you do not have voice mail, and would like to add it to your basic phone service, please contact your department's VoIP Coordinator. Once we have received a request from your coordinator, instructions on how to set up your voice mail will be sent to you by email.
Service availability
24/7
Documentation
For full instructions concerning your voice mailbox, please read the User guide 8.0.
Your PIN protects the privacy of your messages and secures your account against unauthorized access. You can change your PIN at any time. Use the following guidelines when changing your PIN:
- the PIN must be 8-digits
- the new PIN cannot be the same as the previous PIN
- the digits cannot be the same or repeated (i.e. 99999999 or 99991111)
- the digits cannot be consecutive (i.e. 12345678 or 87654321)
- the PIN cannot be the same as your extension, nor can it spell your name
The PIN will expire after 180 days and you will be asked to enter a new PIN.
The Unity Connection voice-mail system allows subscribers of the voice-mail service several ways to access voice-mail messages. They can be accessed from:
· your phone at the university
· another phone within the university
· an outside line
· your email Inbox - IMAP
· your cell phone
· via the web - PCA inbox
From your telephone
· Press the message key or dial 4220
· Enter your PIN (voice-mail password) followed by #
From another phone in Concordia
· Dial 4220
· Press *
· Enter your ID (extension) followed by #
· Enter your PIN (voice-mail password) followed by #
From outside the university
· Dial 514-848-4220
· Press *
· Enter your ID (extension) followed by #
· Enter your PIN (voice-mail password) followed by #
From your email inbox - IMAP
When using IMAP, voice-mails appear as an email message attachment in your email client. Users can also compose, reply to, and forward messages by using IMAP clients. Users who wish to take advantage of this service will need to set up their email client software to access their voice-mail as an IMAP email account. Various standards-based desktop email clients are supported, including Microsoft Outlook, Mac Mail and Entourage for Mac.
From Cisco Personal Communications Assistant (Cisco PCA)
The Cisco PCA Web Inbox is a tool that allows you to listen to your voice-mail messages over the web. All of the voice-mail messages you receive are collected into an inbox that is accessible through your internet browser.
To access Personal Communications Assistant on campus go to your MyCU page > My CU Account, then click on Email & Phone > Voice mailbox > Manage your Concordia voice mail. Your login credentials, in most cases, will be your employee netname and password. Contact the IITS Service Desk at help@concordia.ca if you encounter login issues.
To access your Cisco Personal Communications Assistant off-campus, please use Concordia's Virtual Private Network (VPN). To learn how to use the VPN, please visit our VPN page.
You have the option to record up to five different greetings for your mailbox. You can enable or disable the greetings as you need them through the Set-up options menu. For more information, please see User Guides.
Standard Greetings
A Standard Greeting is the message a caller hears when you are in the office but unavailable to take a call or when no other Greetings have been recorded.
- Standard Greeting with "urgent only" exit to someone else
Allows callers requiring immediate assistance to reach an alternate contact by dialing "0".
Note: The 0 option is custom programming. If you require this feature, please contact the IT Service Desk at extension 7613 or send an email to help@concordia.ca.
- Standard Greeting with “urgent only" exit to alternate phone (cell phone or pager)
Allows callers requiring immediate assistance to reach you on an alternate phone number (cell phone or pager) by pressing a key from within your voice mail greeting.
Note: This option is custom programming. If you require this feature, please contact your department's VoIP coordinator.
Busy Greetings
If a Busy Greeting is recorded, it will play to callers when you are on another line. If the Busy Greeting is not recorded, the Standard Greeting will play.
Alternate Greetings
Alternate Greetings should be recorded when you are out of the office or on vacation. This greeting blocks all other greetings when it is enable. Upon your return, disable your Alternate Greeting and all other recorded greetings will be reactivated.
Closed Greeting
You have the option to record a Closed greeting that will play during your non-working Hours. Note: The activation of a personal schedule for your mailbox is custom programming. If you require this feature, please contact the IT Service Desk at extension 7613 or send an email to help@concordia.ca.
Internal Greeting
An Internal Greeting will play to internal callers only, if recorded. Outside callers will hear your Standard Greeting. You may want to use Internal Greetings when you need to give specific information to callers within Concordia that is not relevant to outside callers.
In Unity, mailbox capacity is determined by storage space (measured in megabytes), and not by a specific number of voicemails. When subscribers are close to their storage limit, Unity will issue a warning that the mailbox is almost full. Once the storage limit is met, subscribers will not be able to receive or send messages
Tips for Managing Your Mailbox:
1. Deleted messages remain on the system for two days after you delete them, which allows you to retrieve messages deleted in error. If you receive a warning that your mailbox is full, try deleting your deleted messages.
Please consult the Unity Voice Mail System map for instructions on
- Deleting Saved Messages
- Deleting Deleted Messages
2. By default, Unity does not automatically delete messages once they have reached a certain age. Periodically review saved messages and delete those no longer required.
3. You may receive messages that have been forwarded many times over, which increases the message size. As a result, your mailbox can exceed its limit.
4. Use the Cisco PCA Web Inbox to manage your quota.
To access Personal Communications Assistant on campus go to your MyCU page > My CU Account, then click on Email & Phone > Voice mailbox > Manage your Concordia voice mail. Your login credentials, in most cases, will be your employee netname and password. Contact the IITS Service Desk at help@concordia.ca if you encounter login issues.
To access your Cisco Personal Communications Assistant off-campus, please use Concordia's Virtual Private Network (VPN). To learn how to use the VPN, please visit our VPN page.
Select "Web Inbox"
- You will see your voicemails stored in an inbox, the way you would view your emails. You can also easily purge your deleted voicemails by accessing the "deleted" folder.
FAQ
Voice Mail is managed by Voice Services. A request must be submitted to the IT Service Desk to to add, modify, or remove voice mail.
Your Cisco ID is your telephone extension.
Your PIN is your voice-mail password.
To open a ticket requesting a PIN reset, please contact the IT Service Desk at extension 7613 or at help@concordia.ca.
You can reach the voice-mail system from your office phone by pressing the message key or by dialing 4220.
To access Personal Communications Assistant on campus go to your MyCU page > My CU Account, then click on Email & Phone > Voice mailbox > Manage your Concordia voice mail. Your login credentials, in most cases, will be your employee netname and password. Contact the IITS Service Desk at help@concordia.ca if you encounter login issues.
To access your Cisco Personal Communications Assistant off-campus, please use Concordia's Virtual Private Network (VPN). To learn how to use the VPN, please visit our VPN page.
Your MyConcordia portal netname and password. If these login credentials do not work, contact the IT Service Desk at extension 7613 or help@concordia.ca.