Support for Concordia-owned computers is provided by different teams of technicians.
Available support includes:
- On-site service to troubleshoot incidents – determine the cause of malfunctions, and make appropriate corrections or recommend a course of action to resolve the issue.
- Providing assistance with the installation, configuration, and maintenance of operating systems, printers, peripherals, and software.
- Providing assistance with virus prevention and removal.
Related policy: Policy on computing facilities VPS-30
Who can use it?
All faculty and staff
How much does it cost?
There is no cost associated with this service
How to get it
- To obtain computer support, submit a ticket. This is valid for all departments supported by the Service Desk. If your department has a designated IT technician or support team, contact them directly.
- To place a request to have software installed on your Gina Cody School computer, complete and submit the Software installation request form.
During Service Desk or Service Centre operating hours.
Follow the intructions available in the documents linked below:
This documentation is intended for Gina Cody School users only.
It describes how to connect Microsoft Windows users to the ENCS Unix servers and launch X11 applications (graphical Linux/Unix applications).
Note: There is a difference between Microsoft Windows and X-Windows. Windows is the name of a proprietary operating system, and X-Windows is the term used to describe the X11 windowing system.
To get a X-windows enabled secure shell, if both the local and remote hosts are Unix or Linux, an ENCS user simply has to enter the following:
ssh -Y email@example.com
*(For remote login with Trusted X11 Sessions)
ssh -X firstname.lastname@example.org
*(For remote login with non-Trusted X11 Sessions)
'Username' is replaced by the ENCS username and 'remotehost.address' represents the ENCS server you wish to access to run applications.
Note: If you would like to use the instructions below with Secure Shell Client to remotely log into the Solaris server to run Synopsys, Cadence, Mentor Graphics software, please be advised that:
- Synopsys software must be used within a five (5) mile radius of the Hall Building.
- Cadence software must be used within a one (1) mile radius of the Hall Building.
- Mentor Graphics software must be used in an educational classroom or lab at Concordia University.
Microsoft Windows instructions
2. Go to Start > Programs > Xming > Xming
3. This will Launch Xming X-Server, as indicated in the tray by an X icon.
Secure Shell Client
1. Download and install Secure Shell Client.
Launch it by clicking on its icon.
2. Choose Edit > Settings
3. Under Profile Settings > Connection> Tunneling, check Tunnel X11 connections then click OK.
4. Click Quick Connect and enter the hostname and your username in the appropriate fields.
Once you have entered the host and username click Connect.
5. You may be asked to store the host key in your database. Accept the key by clicking Yes.
6. When prompted for your password, enter it and click Ok.
7. Soon after, you should be successfully logged into the server and running a remote terminal session. Launch your X Windows application from the command line. For example, type emacs to launch the application emacs.
1. Download and install PuTTy. Launch it by clicking on the icon.
2. The following screen will appear:
3. Under Connection > SSH > X11, check Enable X11 forwarding.
4. Go back to Session (in the left menu) and enter the Host Name, making sure that SSH is selected.
5. You can save the settings by choosing a name for the session under "Saved Sessions" and clicking Save.
6. Click Open and enter your user name and password when prompted.
7. Soon after, you should be successfully logged into the server and running a remote terminal session. Launch your X Windows application from the command line. For example, type firefox to launch the firefox browser.
Windows Updates should be downloaded and installed on a regular basis to ensure your computer's Windows operating system is up to date with the latest security patches and updates from Microsoft. You are encouraged to periodically download and install these updates via the built-in Windows Updates service in Windows 7.
- If your computer is centrally managed, your updates are automatically installed on a monthly basis.
· Windows Updates are deployed from the Software Center to your computer on the third week of every month.
· Your computer will download and install these updates automatically and will prompt you if a reboot is necessary.
· Occasionally, IITS may deploy critical Out-of-Band updates from Microsoft via the Software Center outside of the normal
update period (third week of the month).
· When this happens, your computer will automatically download and install these critical updates and will prompt you to perform a reboot within 24hrs.
For more information, consult the Windows updates documentation.
Computers that are managed by IITS have presets and settings that defines how a system will look and how it will behave. To ensure security, some settings are restrictive and cannot be changed by the user. These settings are configured specifically for the Concordia community and are imposed to protect the computers and provide a better overall experience.
Example of settings
·Security Settings to better protect against viruses/malware and other intrusive applications
·Disabling Autoplay/Autorun to prevent unwanted applications from starting that may interfere with the operations and processes on the computer
·Setting up trusted sites and zones in Internet Explorer
·Setting concordia.ca as the home page for Internet Explorer, can be changed by user
·Adding an icon or shortcut to the desktop
·Disabling first run screens or wizards so users can start applications or programs without having prompts.
·Setting up password protection and password locks
If a user attempts to access a feature that is controlled or locked by a GPO setting, it will display a message that an administrator manages that feature.
You can remotely connect to your workstation by using your workstation’s hostname. This information can be retrieved from your workstation by opening a web browser and typing in the URL field “myip.concordia.ca” (without the quotes). Your hostname is in the “Host and Domain Name” section.
To connect to your office computer from home, you first need to connect to the Concordia network by establishing a VPN connection. Once the VPN connection is established, you can use Remote Desktop to connect to your office computer.
For more information on how to connect, consult our instructional documentation.