When planning a trip the devil is in the details. Below you will find answers to our most frequently asked questions.
Before you arrive
Check-in time is 4 p.m. onwards. If you arrive before 4 p.m. we will gladly give you your key if the room is ready, however we cannot guarantee early access. If you arrive after 11:30 p.m. your key will be left with the security agent on duty.
Check out time is 11 a.m. If you would like a late check-out please arrange this in advance, if not a late check-out fee may be charged to your card.
We take payment for your whole stay at check-in. For high-demand periods or non-refundable promotions – including the Grand Prix (June 6-10) and Osheaga (August 1-5) – the total balance for these is due at the time of reservation.
In most cases you can cancel free of charge up to 48 hours prior to arrival. If you cancel with less than 48 hours notice the first night is payable and your credit card will be charged.
The exceptions to this are non-refundable offers, Grand Prix and Osheaga periods where full payment is made at the time of reservation – no refunds are given in the event of a cancellation. Please check your confirmation email to understand which policy applies to your reservation.
Yes, we provide an itemized bill at check-out. We are unable to provide a bill at check-in for nights not yet stayed.
You can easily change or cancel your reservation online using the link in your confirmation email.
There is a charge of $25 per lost key and per lost access card – the total charge for a lost key-pack is $50. If you find the key or card later we will refund the charge.
If there is damage to your room, spoiled linens or extra cleaning required, we will charge the credit card we have on file. A list of charges is available at reception.
Planning your transport
We have an exterior bicycle rack where you can lock your bike. You may not keep your bike in your room.
After you arrive
During the summer season the front desk is open 7:30 a.m. – 11:30 p.m., 7 days a week. From September to May we operate regular office hours Monday – Friday.
Unfortunately no. As Grey Nuns is a heritage building we are unable to retrofit air-conditioning, but many rooms have double-height windows and we can provide a fan, subject to availability.
All common areas are cleaned daily, but we do not offer housekeeping in rooms during your stay. You can exchange towels and pick up clean linens at the Front Desk.
Most of the bathrooms are gender-neutral, however there are single-use washrooms on most floors and some female-only washrooms. Please ask at the Front Desk for more details after arrival.
Yes, your access card will enable you to access the building 24/7, however you will not be able to bring in overnight guests.
Everyone must have an access card to enter the building. There are two security agents on duty 24/7 who patrol the building and monitor security cameras in all hallways; however, please be sure to lock your room when you are out, as we are not responsible for any lost or damaged property.
There are common rooms on every floor with microwave, toaster, kettle and coffee-maker, and a fridge in every room to store your food.
We are unable to offer an overnight left-luggage service, however we are happy to look after bags if you arrive early and your room is not ready.
Just drop your key through the letterbox near the Front Desk and we can send you an itemized bill on request.