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Professional Goal-Centric Certified Coach

The PROFESSIONAL GOAL-CENTRIC CERTIFIED COACH (PGCC) program combines a strong grounding in coaching with ongoing experience-based supervision. Its unique features provide root knowledge and experience in the critical areas of coaching theory and practice. The PGCC program is divided into theory and competency development modules aligned with coaching standards recognized internationally by the International Coach Federation (ICF). Through core learning modules and supervised practice, participants gain competence in the essential skills and models of coaching, as well as a perspective of coaching applications in various sectors of work and society. 


The PGCC program is ICF approved. As such, it enables you to master the ICF's core coaching competencies thereby equipping you to perform effectively as a certified coach. Through program work and supervised practice, it is anticipated that you will develop the requisite perspectives and skill sets to function effectively in coaching relationships. Practical coaching assignments will deepen your experiential foundation for working with future clients.

Successful completion of PGCC as an ICF-approved ACTP program qualifies participants for PCC-level accreditation from the ICF.

PGCC applicants must already possess:

·       A high level of professional competency in a related domain of practice

·       At least five (5) years full-time work or life experience

·       A minimum of an undergraduate degree (exceptions may be made for applicants showing evidence of equivalency in education and relevant training)

Program information

  • Length: 18 days in class + fieldwork requirements, offering 169 ICF coach training hours (134 synchronous/35 asynchronous)
  • Structure: In-person on our Loyola Campus in Montreal (please bear in mind that, should the situation require it, we will switch to online delivery)
  • Coach Experiences: 100+ hours coaching, mentoring, and being coached
  • Program Dates: September 2024-May 2025

In order to be certified, participants must fulfill the following PGCC program requirements:

  • Attendance at all training dates
  • A minimum of 30 documented coaching sessions (minimum length 45 minutes) with pro-bono clients external to the program 
  • A minimum of 10 documented mentor coaching hours with a faculty-approved certified mentor coach 
  • Demeanor that demonstrates consistent adherence to ethical and professional standards of coaching.

*Please note: Fees for sessions with external mentor coaches are not covered by the program tuition. Please read "Frequently asked questions" for additional program costs.

  • Successful completion of all assignments including:

             - Personalized coaching documents

             - External readings on coaching

             - Presentation on personal development objectives

             - Final report on coaching practice

             - Written examination based on textbook and coursework

  • Consensus agreement by facilitators that the participant has achieved a satisfactory level of coaching competency at the PCC level. *

*Please note:  Program participants will have an opportunity to demonstrate their level of coaching competency at the PCC level, as determined by the ICF, during the formal assessment period (May/June 2024). Those who are not successful in their demonstration will have the opportunity for two (2) retakes (at a cost of $175 each).

If none of the retakes provide evidence of PCC level coaching, the participant will be given a Certificate of Attendance rather than a Certificate of Completion.

Upon having met all of the above-stated criteria, each participant will be certified as a Professional Goal-Centric Certified Coach (PGCC) by the John Molson Executive Centre, Concordia University.

Upon successful completion of PGCC, participants will receive a Certificate of Completion bearing the ICF ACTP logo. This allows application for the ICF PCC credentials following the ACTP path. It is to be noted that further requirements from the ICF must be fulfilled when applying for ICF certification.

Upon completion of the program, participants will receive the ACTP (Accredited Coach Training Program ) accreditation and a certificate bearing the ACTP logo.


Saturday: 9:00 a.m. to 6:00 p.m.

Sunday: 9:00 a.m. to 5:00 p.m.

September 2024

September 7

September 8

October 2024

October 5 October 6

November 2024

November 9

November 10

December 2024

December 7

December 8

January 2025

January 11

January 12

February 2025

February 8

February 9

March 2025

March 8

March 9

April 2025

April 5

April 6
May 2025 May 10 May 11

The PGCC program adheres to the philosophical and evidence-based tradition of goal-centric coaching. It relies on solid empirical research from diverse disciplines concerning behaviour change, effective communication, ethical principles, and the need for reflective practice among professional coaches.

Background of Coaching

  • Professional Coaching: History and current orientation
  • Relation to other helping professions

Theoretical Underpinnings

  • Theoretical perspectives underlying coaching and behaviour change
  • A meta-model of the coaching process
  • Stage models of individual change processes

Coach’s Posture

  • Coaching Orientation
  • Ethics, goals, boundaries, and agreements in coaching
  • Mapping the coaching environment

Core Competencies of Dialogue, Reflection and Inquiry

  • The power of dialogue
  • Encouraging expression - fostering openness
  • Empathic reflections - mirroring and pacing
  • The methodology of inquiry

Core Competency of Creating Awareness

  • Identifying passion, strengths and resources
  • Challenging self-limiting beliefs
  • Creating awareness of discrepancies
  • Enabling creativity and innovation
  • Dreaming and visioning

Influencing Behavior

  • Feedback, reframes and challenges
  • Metaphors
  • Intuition and interpretation
  • Appreciative guidance

Goal Setting and Action Planning to Promote Client Growth

  • Accessing motivation
  • Identifying skills, resources and opportunities
  • Addressing obstacles and barriers
  • Eliciting commitment
  • Fostering accountability
  • Co-creating assignments

Safeguarding the Change

  • Holding the agenda - awareness of standards
  • Monitoring action
  • Supporting mastery
  • Identifying and celebrating success
  • Preventing relapse


Attendance at all sessions is mandatory. Participants who miss a session or part of a session will be asked to make up the time missed (hour for hour). In the event of emergency, a maximum of 15 hours (two days) can be replaced with prior permission from the facilitators. Costs for replacement sessions are the responsibility of the participant. Proof of registration and attendance at the replacement sessions is required as is a summary of the learning acquired in the replacement session. Replacement possibilities must be approved by facilitators.

Management of learning

Commitment and openness to personal change is essential to becoming an effective coach. In this program, participants are expected to manage their own learning by:

  1. asking relevant questions and seeking clarifications when necessary;
  2. sharing experiences with others;
  3. seeking and being receptive to feedback;
  4. providing feedback when appropriate; and
  5. taking responsibility for feelings and emotions raised throughout the learning journey.

Since PGCC is a professional training program leading to certification in the field of coaching, faculty reserves the right to give participants clear feedback when their behaviour is deemed conflicting with professional norms for a coach’s personal and professional conduct. Faculty may request that individuals withdraw from the program if their behaviour is deemed unprofessional.

General guidelines for participation

All PGCC participants will be expected to behave in a manner that manifests a professional coach-like attitude of caring, respect, fairness, and support toward all others in the cohort-based learning community. Participants are asked to abide by the following norms:

  • Respect confidentiality;
  • Acknowledge the expertise in this group, yet keep a beginner's mind;
  • Exhibit appropriate coach-like behaviour in all engagements;
  • Refrain from acting on negative judgment of others;
  • Support other's learning trajectories;
  • Demonstrate inclusivity, equity, and non-competitiveness;
  • Cultivate self-awareness and self-responsibility;
  • Be fully present, monitor their participation, and show up on time on training dates;
  • Be receptive to feedback;
  • Bring their own experiences to bear in group discussions: speak in the first-person
  • Rather than framing ideas as generalities, or on behalf of other program participants.

What is coaching?

"Coaching is partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential." - International Coach Federation (ICF)

"Coaching harnesses clients' strengths and resources through action-oriented developmental dialogue. Clients move from intention to goal-attainment through an inspired and empowering relationship." - James Gavin & Madeleine Mcbrearty, Concordia University Coach Certificate Program

Coaching works through relationship:

Forwarding the action:
Coaching is partnering with clients as they move ahead in tangible ways. Coaching sessions culminate in clear action plans that propel clients towards goal attainment and realization of their desired visions.

Helping people realize their dreams:
Coaching can access hidden resources, challenge self-limiting beliefs and create new avenues to dreams previously deemed unreachable.

Working via an energizing process:
Focused dialogue, powerful questions and deep listening lead to profound discoveries that are just part of the exciting journey of a coaching relationship.

Why hire a coach?

Most people can benefit from coaching. Whether in a professional or personal context, individuals often hire a coach to help them see and manifest next steps in their life or career. A coaching relationship requires a real commitment and determination to change. Timing and readiness to change are key factors in a successful coaching relationship.

Some common themes in coaching include:

  • Defining a vision or direction for change
  • Starting a new career or changing jobs
  • Setting and pursuing goals
  • Planning strategically for the future
  • Building self-confidence
  • Balancing work, family, and personal life
  • Navigating current life and career challenges
  • Negotiating decision making
  • Identifying life purpose and priorities
  • Setting professional goals and / or leadership and management objectives

Who is the PGCC program for?

The PGCC program is for those who are actively working in a position where coaching skills would enhance their working relationships and / or for professionals who are interested in pursuing and developing a coaching practice.

The program provides a comprehensive foundation for coaching that can be applied to many different contexts. However, it is important that all participants have an applicable working experience to draw from and be able to actively apply their learnings.

Along with an ongoing reflection on how what one is learning in the program applies to vocation and work experiences, participants must also be willing to embark on a journey of deep personal learning and growth.

Each program participant engages in a coaching relationship with a peer in the program, either as a coach or as a client. This means that you will be working on your own personal change agendas throughout our time together. Experiencing all of this requires that you be open to feedback, self-reflection and change. Please bear in mind that you will be coached by someone whose skills are also in a state of development. In this respect, this will not necessarily be the same as a coaching experience with a professionally certified coach.

What makes the PGCC program unique?

The PGCC program is a cohort-based model (no more than 30 participants in each program) that provides a supportive learning environment through dynamic learning experiences. The program offers an approach to coaching that is based in theory, practice and personal development. Through this experiential approach, participants are immersed in deep and socially engaged connections with others so as to embody the principles and practices of coaching.

Personal learning & development. As part of the training, you will be requested to undertake a regular developmental practice of your own choosing (exercising, meditating, reading, journaling etc.). These practices are meant to strengthen your personal foundation as a coach as well as move you along the wellness continuum. Since self-reflection is key to learning and growth, it is important that you keep track of the changes you experience along the path. Not only do we believe that the practices will be beneficial to you, we trust that your self-reflections will provide you with personal insights into the stages of behaviour change, crucial knowledge to helping clients achieve desired change goals.

Multiple sources of mentorship. Part of the hands-on design of the PGCC program is a built-in multi-dimensional relationship with on-site feedback and learning. In addition to specific and individual mentoring, participants are actively engaged in a learning dialogue with fellow participants through coaching groups. We do believe that this is one of the greatest sources of learning in the program,

Relational learning over time. We trust in the power and importance of relational learning over time. Our hands-on approach over nine months allows for continuous guidance throughout the program. The cohort model of group learning weaves your experiences with your clients and mentor coaches into the group learning sessions. In each session, the cohort evolves by learning together and from one another. The breadth of experiences within the group takes individual learning to a new level by offering greater insights and increased depth of awareness and understanding.

How much time do I need to dedicate outside of training dates?

The answer to this question varies depending on your background. However, it is expected that participants will dedicate a minimum of 30 hours on program-related assignments outside the classroom. Journaling, reflecting and engaging in coaching sessions are activities that each student will have to undertake as part of the program.

Over the course of the nine-month program, and up to 3 months after the final training date, participants will have to complete the requirements of the program. These are:

  • A minimum of 30 documented coaching sessions with non-paying clients;
  • A minimum of 10 documented mentor coaching hours with a certified mentor coach (MCC or PCC credentials). This includes audit of and feedback on 3 coaching sessions as part of the mentoring.
  • Various assignments, including:
    • Personalized coaching documents
    • Book reports on at least two different books
    • An in-class review of your personal change journey during the program
    • A written report detailing the coaching process and your development as a coach
    • A written examination (completed after the final weekend);
  • An in-class assessment of coaching skills demonstrating PCC level of competency as determined by the ICF.

Are there additional costs beyond the program fees?

Mentor Coaching: There are 10 required coaching hours with a mentor coach (PCC or MCC level credentials from ICF). You will have an opportunity to personally select a mentor coach to suit your learning preferences, though all mentor coaches must be pre-approved by faculty prior to your contacting them. Mentor coaches are external to the program and costs for their services need to be negotiated. These costs are not included in the program tuition and can range upwards from $1500 for a package of 10 mentoring hours.

Books: Two required textbooks.

What type of certification do I get through this program, and is it recognized by the International Coach Federation?

Upon successful completion of all requirements, you will be a certified coach from Concordia University, through the John Molson Executive Centre. Once certified you can use the PGCC designation.

Please note: You will NOT be issued an ICF certificate. Depending on the number of coaching hours you have accumulated when you apply for ICF certification, you will qualify for either an Associate Certified Coach (ACC) or a Professional Certified Coach (PCC) designation through the ACTP application type (see the ICF website for required number of coaching hours for each level of certification).

What should I include in my letter of intent?

Please answer the following questions in your letter (max 2 pages):

  • What draws you to coaching?
  • What do you believe makes someone a great coach?
  • What are some of the unique qualities that you can bring to the program?
  • How do your past experiences complement coaching?
  • What skills do you wish to develop through this program?
  • What do you believe the PGCC program can offer you?

What is the interview component of the application for?

Coaching is a relational field, so it is important to look at your interpersonal and communication skills in addition to your experience and education. The purpose of the interview is to get additional information about your experiences and interests related to coaching. The interview will help us to determine if the PGCC program is a good fit and relevant for your needs and skills; the interview is a way for us to get to know you a bit more.

Can I still apply if I do not have a bachelor’s degree?

Even though a bachelor’s degree is a stated requirement for this professional program, we also believe that work experience can provide you with the necessary skills and principles. If you lack a formal post-secondary degree, please include an additional paragraph in your letter of intent telling us how your work experience has given you a foundation for learning, theoretical knowledge, and teamwork. Applicants must illustrate their ability to think critically and grasp learning concepts.

Application process

PGCC applicants must already have:

  • Demonstrated professional competency in a related domain of practice relevant to coaching
  • At least five (5) years full-time work experience
  • A minimum of an undergraduate degree  (exceptions may be made for applicants showing evidence of equivalency in education and relevant training)

Applicants must submit the following documents:

  • A current CV including educational, work and other relevant (e.g. volunteer) experience
  • A letter of intent (Please see ‘Supporting documents’ below)

Applicants must successfully complete an interview with the Coaching Coordinator.

Applicants are required to apply online for admission. A $115 non-refundable application fee applies. Receipt of payment with the application will start the admission process to determine acceptance into the program.

*Please note: Payment of the application fee does not guarantee admission to the program. Please review the admission requirements stated above before submitting your application.

Once your application for admission to the program is received you will be contacted to submit the following documents by email:

  • A current CV including educational, work and other relevant (e.g. volunteer) experience
  • A letter of intent (approximately 2 pages) addressing the following questions:

        -    What draws you to coaching?

        -    What do you think makes an effective coach? Tell us about some of the unique qualities you bring to the program.

        -    How do your past experiences complement coaching?

        -    What are you looking for in a coach-specific training? What might the program offer you? What skills do you wish to               develop through the program?

Once your supporting documents have been reviewed, you will be contacted to arrange for an interview either via Zoom or by telephone. The completion of an interview with the Coaching Coordinator is necessary to determine your eligibility to enter the program. It is one of the criteria used by the Selection Committee in the final acceptance of applicants for PGCC.

Once the interview with the Coaching Coordinator is completed and the Selection Committee has rendered its decision, successful applicants will receive a letter of acceptance into the PGCC program. Unsuccessful applicants will be notified of their admission results.

Program Payment Requirements

  1. A non-refundable $115* application fee is required to apply to this program.
  2. The program fee is $9,995* (early bird rate for registrations between - ). $11,495 (regular fee, for registrations as of - ).
  3. If you are accepted to the program, you will receive a Letter of Acceptance and will be required to pay 50% of the program fee within 14 days in order to hold your place in the program.
  4. The remaining payment (50% of the program fee) must be paid on or before the start date of the program (dates to be specified by the Program Manager).
  5. *Please note: Tuition Tax receipts (T2202A/Relevé 8) will be issued for the program fees.
  6. The John Molson Executive Centre reserves the right to dismiss any participant whose account is more than 30 days in arrears.

> Cancellation & Deferral Policy


Dates and fee

Dates: September 7, 2024 - May 11, 2025 
Delivery: In-person on our Loyola Campus in Montreal (please bear in mind that, should the situation require it, we will switch to online delivery)
Language: English (Documents may be submitted in French. The final assessment may also be taken in French)
Application fee: $115 CAD (non-refundable)

Program fee: early bird $9,995 (tba), regular $11,495* 
Additional costs: Mentor coaching and books. Please read additional costs related to the program and ICF certification. Participants will have three months at the end of the program to send their documents in order to earn the certification. An administrative fee of $175 per month must be paid in order to submit the documents after the three months period (Maximum of two additional months after the final completion date of the program).

The program fee covers tuition, program materials and a Smart Certificate with the ACTP logo. 

*Please note: Participants may pay the program fee in installments (schedule provided upon acceptance) or in one transaction (5% price reduction). The program fee covers tuition, program materials and a Smart Certificate with ACSTH accreditation. 

*Participants may pay the program fee in installments (schedule provided upon acceptance) or in one transaction (5% price reduction). 

Pre-registration for the 2024-25 cohort.

Program's Founders, Directors, Faculty & Mentors

Experienced, passionate, innovative. The Professional and Personal Coach Certification faculty team members are leaders in their field.

Jim Gavin, PhD, ABPP, MCC, IMC, is a certified master coach and licensed psychologist who has taught and practiced over the past 45 years. He is deeply committed to the development of human potential and the evolution of human consciousness. His practice focuses on individual development and group learning experiences. He has been privileged to work in a variety of settings, notably in higher education, aviation, mining, tech, public safety, start-ups, and private practice.

Jim is a full professor in the Department of Applied Human Sciences, and co-designer of the internationally renowned Human Systems Intervention graduate program at Concordia. He also serves as the Director of the Centre for Human Relations and Community Studies at Concordia. He is a Master Certified Coach (ICF) and Integral Master Coach® (ICC). Along with his long-term friend and colleague, Dr. Madeleine Mcbrearty, he designed this ICF coach certification program which was first offered in 2007.

His passion for the practice of Aikido and Iaido link magically with his academic knowledge in personal and organizational change processes. Among his numerous publications, Foundations of Professional Coaching (Human Kinetics, 2022), is a classic and comprehensive work. Jim sees himself as a work in progress, and is often reminded of how much he yet has to learn by his five children and his life partner.

Madeleine Mcbrearty, Ph.D., PCC, CMC, is a fully bilingual (English and French) certified coach and an accomplished educator. With several decades of experience in education and in individual and organizational wellness, her focus is on leadership development and psychological safety at work.

Madeleine’s passion is to walk alongside those who seek to achieve professional and personal excellence. As a professional coach and consultant, she partners with clients to identify strengths and leverage resources to foster resiliency and bring about positive change. When working with organizations, her mission is to help foster the creation of a psychologically healthy work culture though the promotion of a coaching leadership style. Madeleine values collaboration and she has a deep appreciation for all aspects of diversity. In everything she does, she brings an intentional emphasis on enhancing self-awareness, empathy and resiliency.

In 2007, Madeleine partnered with Dr. Jim Gavin when they co-founded the ICF accredited Professional and Personal Coach Certificate (PPCC) now the Professional Goal-Centric Coach Certificate (PGCC) program offered at the John Molson Executive Centre. Currently, she is extensively involved in executive coaching and in delivering educational modules – in person and in virtual classrooms – on the topics of leadership and mental health.

Madeleine has taught in the department of Applied Human Sciences at Concordia. She received her doctorate, focused on individual behaviour change, and two master’s degrees also from Concordia University. She has a Professional Certified Coach (PCC) designation from the International Coach Federation and is a Certified Mentor Coach (CMC) as well as a certified Social & Emotional Intelligence Coach.

Jim Gavin, PhD, ABPP, MCC, IMC, serves as the Director of Education for the Professional Goal-Centric Coach Certification program, as well as being a co-founder of the program with Dr. Madeleine Mcbrearty. He has taught in the program since its inception in 2007. He is an ICF-Master Certified Coach and an Integral Master Coach. He has written numerous books and research articles on coaching; his most recent publication is Foundations of Professional Coaching.

His doctorate in psychology has given him solid foundation for appreciating the profound importance of the coaching field at this point in history. His love for coaching practice is fed by its forward moving and holistic nature. An invaluable source of inspiration in his work derives from his somatic practices in aikido, iaido, and qigong. But, in truth, he thinks the most important source of his understanding comes from being a parent to five robust and rambunctious children.

As a facilitator of learning, he honors the inherent and accumulated wisdom of those with whom he shares space in the classroom. Magic results when the strengths of novice coaches are valued within the learning agenda. He believes that the cycle of learning necessarily involves practice, reflection, and experimentation, coupled with empirically-based theories and models. As a lifelong learner, Jim sees himself as a work-in-progress.

Diane Fulton, M.A., PCC, is a part-time faculty member in the Department of Applied Human Science at Concordia University, as well as a faculty member for the Professional Goal-Centric Certified Coach program. Diane is PCC certified with the International Coaching Federation (ICF); she is a certified professional Coach. 

Diane received her Bachelor degree from Concordia University with a double major in Psychology and Applied Human Sciences and her Master's degree in Educational Leadership from McGill University. She now has over 30 years of experience as both a practitioner and an educator.

As a practitioner, Diane works as a coach, process consultant, facilitator, trainer, educator and researcher across a wide range of industries such as education, manufacturing, service, and technology in the public, private, and non-profit sectors. As an educator and part-time faculty member at Concordia University, Diane uses adult learning principles in combination with an experiential learning approach and process facilitation to teach people how to use self as an instrument for change. Diane is a specialist in human systems intervention; creating self-sustaining entities - learning organizations and communities with self-managed individuals.

Isabelle Marin, PCC, is a bilingual (French and English) facilitator, trainer, mentor and certified coach. As a PCC accredited coach and active member of the International Coaching Federation (ICF) since 2013, Isabelle has worked with clients in the public and private sectors of journalism, broadcasting, health, security, public safety, finance, navigation, mining and government.

As well as a B.A. from the Department of Communication Studies and a Coaching Certification from Concordia, Isabelle has 20 years of international work experience in communication and media production sectors and 10 years of humanitarian disaster response work with the Red Cross. This experience developed her insight and understanding of stress management, leadership and working in highly complex and uncertain conditions and environments (VUCA).

As a professional and leadership coach, Isabelle helps leaders, managers, executives, and professionals to increase their capacity to perform in high stress environments and careers. Isabelle’s facilitation style is engaging and authentic, creating a safe environment for learning and sharing.

Nicki Monahan, PCC, has a Master’s Degree in Counselling Psychology and is committed to supporting personal and institutional transformations to fuel social change. With over 25 years of experience working in higher education as a teacher, mentor, faculty coach, and consultant to colleges and universities across North America, she has seen the power of coaching to transform lives and organizations.

As an educational coach, Nicki partners with faculty to navigate daily challenges, and to maintain joy and sense of purpose in a rapidly changing 21st century educational landscape. An out and proud member of the 2SLGBTQ community with a long history of engaging in education, activism, and advocacy work, her coaching practice acknowledges the impact of systemic barriers on personal growth.

A graduate of Concordia’s Professional Coaching program, Nicki’s coaching education philosophy is rooted in anti-oppressive pedagogy to support learners to harness their potential, achieve success, and discover the power of professional coaching.

Niem Huynh, PhD, ACC is an Inquirer. Risk taker (calculated). Professional and Personal Life Coach. Trained as an educator (high school science and geography teacher) and geographer, Niem has explored diverse professional opportunities, from being a university professor to career advisor to graduate recruiter. Currently, she supports graduate students in the Master of Environmental Assessment program by connecting them to coveted internships and providing feedback on their submitted reports. Along this evolving journey, she worked in Canada and the U.S.A., as well as short-term collaborations with colleagues based in Japan, Singapore, and Vietnam. Niem’s curiosity and drive to learn has opened opportunities that complement her toolbox, including being co-founder of Grad Matters and presenter to a wide audience of students (FutureBound at Concordia) and employees (McGill, Algonquin College).

Niem completed Concordia University’s Professional and Personal Coaching Certificate program in 2018, honoured to be a student of professors James Gavin and Madeleine Mcbrearty. She received her ACC accreditation with the International Coaching Federation in 2022. Today, Niem offers a boutique coaching practice that serves graduate students as well as budding and veteran professionals who seek clarity in personal and professional topics.

Antonio Starnino, M.A., PhD (cand,), PPCC, is a facilitator, coach, consultant, entrepreneur, and service designer with over 15 years of experience in private and public sectors.

His practice focuses on process design, group facilitation, participatory design, organizational development, and design leadership coaching. He co-creates interventions with individuals, small groups, and larger communities to shift their goals, strategy, process, culture, products or services, and organizational structures in a way that aligns with their values and intentions.

He is co-founder of Studio Wé, a strategic design studio that helps organizations reshape their services and experiences. Antonio is a visiting lecturer at Concordia University, teaching advanced facilitation, and a Ph.D. candidate studying the connection between activist group process and design.


Program contact

Contact us if you wish to receive a detailed outline for this program.

Valérie Lancelot-Mingot

Program Manager, Executive Education

Phone: 514-848-3960
Toll free: 1-866-333-2271

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