Concordia University

http://www.concordia.ca/content/concordia/en/ginacody/aits/support.html

Getting support

COMPUTER LAB EMERGENCY 

The instructor's audio visual presentation system is not working

At the EV?    ---> Call 5713 or walk to EV 7.182
At the Hall?   ---> Call 4181 or walk to H 964

CLASSROOM EMERGENCY 

IITS provides support to Classrooms

To reach IITS --> Call 7613 or walk to H 925

Not a computer lab emergency?

Three support options

  1. Call 7613 - a service agent will gather the right information

  2. Fill in the web form at http://www.concordia.ca/it/support/open-a-ticket.html 
    It guides the user to provide the right information

  3. Email help@concordia.ca but provide as much of the right information as possible 

Provide complete information whatever the contact option.  

  • ENCS account username 
  • MyConcordia username (netname)
  • Phone number where you can be contacted
  • ENCS Barcode of your system
  • Computer type (Mac, Windows PC, linux)
  • Which Service you are experiencing difficuly with, e.g., Wireless network, LAN, Concordia Email, ENCS email access.
  • Error description – Provide context and error description – What were you doing and what happened?

Examples

  1. I attempted to use Google Chrome to log into MyConcordia but the MyConcordia log-in page did not load.

  2. I logged into my Windows 10 desktop system (ENCS12345) and do not see my ENCS mapped network drives, e.g., my U or G drive.

It is the quickest and most efficient path to the best resolution

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