About us
Instructional and Information Technology Services (IITS) is Concordia University’s central IT unit, supporting the digital environment that enables teaching, learning, research and university operations.
We work for you
Working with faculty, researchers, staff and students across the institution, IITS combines technical expertise with a people-first approach to create human-centred digital experiences that make technology easier to use and more effective for the people behind the screen.
What we do
Instructional and Information Technology Services (IITS) provide the infrastructure, applications and support that keep the university connected and running smoothly. To that end:
- We design, deliver and support the core digital services that enable day-to-day operations and future innovation, from classroom and research technologies to enterprise systems and user support.
- In close partnership with academic and administrative units, we focus on practical, reliable solutions that reduce complexity to help the university realize their mission of teaching, learning, research and collaboration.
IITS: By the numbers
Behind the scenes IITS safely, securely and efficiently supports and manages a large number of accounts, events, data and applications to ensure a smooth day-to-day user experience.
50,000+
Total number of accounts
300+
Classrooms, labs and cinemas served by IT on both campuses
400
IT-supported events on both campuses per year
248+
supported applications
4270+
Terabytes of data storage managed
Our leadership
Chief information officer
Philippe Delisle was named Concordia’s Associate Vice-President, IITS and Chief Information Oficer in August 2023.
Our directors and their teams
Kathryn McDonell – Director, administrative services
The administrative services team supports the operational backbone of IITS, this team oversees workforce planning, budgeting, finance, procurement, reception and university switchboard services.
Frédéric Gouverneur – Director, project portfolio management
The IT portfolio and project management team oversees priorities, governance, resource planning and project delivery, ensuring IT initiatives are strategically aligned and delivering meaningful value to the university.
Timothy Ni – Director, architecture, integration, and innovation
The IT architecture team provides the blueprint for Concordia’s digital ecosystem. This team guides enterprise and solution architecture to ensure technology is integrated, scalable and aligned with institutional goals.
Caroline Santos – Director, AI strategic integration and data management
Focused on advancing data and artificial intelligence as strategic assets, the AI strategic integration and data management team builds trusted data foundations, enables analytics and automation at scale, and drives responsible AI adoption to strengthen decision-making and institutional performance across the university.
Vuk Gojak – Director, digital solutions
From teaching platforms to research systems and administrative tools, the Digital Solutions team develops and supports the digital solutions and services that enable Concordia students, faculty and staff to achieve their goals.
Mike Popoff – Executive director of IT infrastructure, digital enablement, and security
Keeping Concordia securely connected and running, the IT infrastructure, digital enablement and security team manages devices, identity and access, cybersecurity monitoring, IT support and training, classroom and audiovisual services, software provisioning, cloud infrastructure, networks, and collaboration tools such as Zoom, email and Microsoft 365.
Katie Gilkes – Director, client experience
The client experience team provides frontline and on-site IT support through service desks and service centres across the university, helping ensure a positive and effective technology experience for Concordians. The team supports classroom technology, computers, AV equipment, labs and events, as well as training to help faculty and staff use systems effectively.
Pascal Tufenkji – Director, infrastructure and operations
The infrastructure and operations team manages core IT infrastructure and operational services, including networks, servers, data centres, cloud platforms, endpoint management, telecommunications, monitoring, and operational change management, ensuring reliable and secure technology services across the university.
Cristian Chirca – Associate director, cyber security operations
The cyber security team monitors, detects, and responds to evolving threats, safeguarding the university’s systems, data, and community. Through proactive defence, rapid incident response, and continuous improvement of security controls, we help ensure a resilient and trusted digital environment.