Concordia University

https://www.concordia.ca/content/concordia/en/students/health/mental-health.html

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Mental Health Services

Are you in crisis?

If you’re experiencing mental or emotional distress, don’t wait! Call a hotline that offers counseling or active listening:  

  • If you are experiencing an emergency situation that requires police, an ambulance, or the fire department dial 9-1-1. For non-urgent calls to the police in the Montreal area dial 514-280-2222.    
  • Empower Me (password to website is Studentcare): 1-844-741-6389 (Toll free). Connect with qualified counsellors, consultants, and life coaches for a variety of issues. Sessions are delivered in-person, by telephone, by video-counselling, or by e-counselling. Services are available 24 hours a day, 7 days a week. As of March 2020, Empower Me is available to ALL Concordia students. 
  • Info-Social: Speak with a social worker 24 hours a day, 7 days a week; they will give you advice and help you decide what to do about your difficult life situation. Dial 811 and follow the prompts to connect to Info-Social.
  • Tel-Jeunes: Phone, text, or live-chat counselling and support for young people ages 20 years & under. Bilingual. Speak with a professional counselor 24 hours a day, 7 days a week. 1-800-263-2266; 514-600-1002 for text support (available between 8 am and 10:30 pm).
  • Kids Help Phone: Phone and live chat web/mobile counselling for young people ages 20 years & under. Speak with a professional counselor 24 hours a day, 7 days a week. Call 1-800-668-6868.
  • Tracom: bilingual services for people in crisis, as well as their loved ones and caregivers. Includes telephone support, temporary housing, follow-up, and more. 24 hours a day, 7 days a week: 514-483-3033. Part of the Crisis Centers of Québec.
  • Suicide Action Montreal: Everywhere in Quebec, 24 hours a day, 7 days a week: 1-866-277-3553. Regional line in Montreal:  514-723-4000.
  • Drug and alcohol help: Speak with a trained counselor 24 hours a day, 7 days a week, bilingual, toll-free everywhere in Quebec: 1-800-265-2626.  Montreal area:  514-527-2626.
  • Tel-Aide: Bilingual, listening services: 514-935-1101.
  • Concordia Students' Nightline.  Active listening service to all Concordians and Montreal citizens. "We listen to whatever you have to say, judgement free! Your information stays confidential and anonymous!" Thursdays to Saturdays from 6pm to 3am.  438-812-6484.
  • Interligne "is a first response centre that provides help and information to those concerned with sexual orientation and gender diversity." Services include a listening helpline (Montreal 514-866-0103/Toll free 1-888-505-1010), online chat support and e-mail support (aide@interligne.co).

 

Note that due to pandemic mitigation measures, many of our services have changed: read below.

 

At Concordia (services available mostly remotely)

Health Services is following Quebec’s medical directives and guidelines on COVID-19. This has altered our operations and introduced new ways of providing services. How to access Health Services.

Your first point of contact for mental health issues is still a nurse. But you must call first.

From 9 a.m. -1 p.m. Mon-Fri, you can speak with a Concordia Health Services nurse. Call 514-848-2424 ext. 3565, 1, 5. Do not leave a message if you cannot get through: keep calling (during the above hours).

The nurse will assess your mental health needs and guide you to the appropriate resources as available.

During the campus-wide closure, Counselling and Psychological Services is working at a reduced scope. Learn more on their website.

The staff of Concordia's Multi-faith and Spirituality Centre remain available via email and telephone to talk and listen about any issues you may be experiencing. Call  (514) 848-2424 extension 3593. They offer one-on-one consultation for your questions and concerns in matters of faith, spirituality, values, ethics and the self.

Faculty and staff members who are looking for counselling (and are eligible for health benefits at Concordia) can access therapists through Concordia's Employee Assistance Program.   

 

In Montreal (services available remotely)

All Concordia students have access to psychological services in the community:

Whatever health plan you are covered by, explore the website to learn what you are paying for, and use it. You can use your coverage while waiting for counselling services on-campus, or after you have reached the maximum number of sessions available on-campus.

There are many psychology centers in the community that charge on a sliding scale or give discounts depending on income. Many centers also offer psychotherapy remotely (via telephone or videoconferencing) from the comfort of your home, as well as in-person appointments. These include:


You can access these affordable mental health resources whether you have coverage or not.

You do have to pay up-front for therapy in the community. But by submitting your claims using your insurance plan's app and by registering for direct deposits, you can get your reimbursements back quickly.

There are many other mental health resources in Montreal, including many hotlines that offer counselling, active listening, and support. The Information and Referral Center of Greater Montreal can help you find even more resources you need: from 8 a.m. to 6 p.m., 7 days a week, dial 2-1-1. If 2-1-1 does not work on your cell phone call 514 527-1375.


Need more information?

For information on building good mental health consult the Mental Health pages in the Healthy Living section of our website.

For links to online resources to learn about mental health issues, including mental illness, consult Mental Health Resources.


After-hours care

If you have to consult a health professional when our offices are closed, consult our After-Hours section.

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