Concordia University

https://www.concordia.ca/content/concordia/en/students/health/appointments/cancellation-policy.html

Cancellation Policy

We want to serve as many clients as we can, so please cancel your appointment as soon as possible if you’re sure it’s no longer necessary or if you will not be able to make it to the appointment.

How to cancel an appointment

To cancel a medical appointment call us by 10 a.m. one working day before your scheduled visit. If your appointment is on Monday, call us by 10 a.m. the previous Friday.

To cancel a psychiatry or psychotherapy appointment call us by 10 a.m. two working days before your scheduled visit. If your appointment is on Monday, call us by 10 a.m. the previous Thursday; if your appointment is on Tuesday, call us by 10 a.m. the previous Friday.

  • SGW: 514-848-2424, ext. 3565
  • Loyola: 514-848-2424, ext. 3575

If you can't reach the receptionist, leave us a detailed voicemail message (name; ID number; date and time of appointment; who your appointment is with).

Missed appointments and late cancellations

For medical appointments
When you miss a scheduled medical appointment, or if you cancel it after 10 a.m. one working day before your appointment, we consider it a “no show” and we will:

  • charge you $25
    • If you are a student we will bill your student account
    • If you are a university employee we will send you an invoice
  • send you an e-mail about your missed appointment


For psychiatry and psychotherapy appointments

When you miss a scheduled psychiatry or psychotherapy appointment, or if you cancel it after 10 a.m. two working days before your appointment, we consider it as “no show” and we will:

  • charge you $120
    • If you are a student we will bill your student account
    • If you are a university employee we will send you an invoice
  • send you an e-mail about your missed appointment
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