Concordia University




Are you in crisis?

If you’re experiencing mental or emotional distress, don’t wait! Call a hotline that offers counseling or active listening:  

  • If you are experiencing an emergency situation that requires police, an ambulance, or the fire department dial 9-1-1. For non-urgent calls to the police in the Montreal area dial 514-280-2222.    
  • Empower Me (password to website is Studentcare): 1-844-741-6389 (Toll free). Connect with qualified counsellors, consultants, and life coaches for a variety of issues. Sessions are delivered in-person, by telephone, by video-counselling, or by e-counselling. Services are available 24 hours a day, 7 days a week. As of March 2020, Empower Me is available to ALL Concordia students. 
  • Info-Social: Speak with a social worker 24 hours a day, 7 days a week; they will give you advice and help you decide what to do about your difficult life situation. Dial 811 and follow the prompts to connect to Info-Social.
  • Tel-Jeunes: Phone, text, or live-chat counselling and support for young people ages 20 years & under. Bilingual. Speak with a professional counselor 24 hours a day, 7 days a week. 1-800-263-2266; 514-600-1002 for text support (available between 8 am and 10:30 pm).
  • Kids Help Phone: Phone and live chat web/mobile counselling for young people ages 20 years & under. Speak with a professional counselor 24 hours a day, 7 days a week. Call 1-800-668-6868.
  • Tracom: bilingual services for people in crisis, as well as their loved ones and caregivers. Includes telephone support, temporary housing, follow-up, and more. 24 hours a day, 7 days a week: 514-483-3033. Part of the Crisis Centers of Québec.
  • Suicide Action Montreal: Everywhere in Quebec, 24 hours a day, 7 days a week: 1-866-277-3553. Regional line in Montreal:  514-723-4000.
  • Drug and alcohol help: Speak with a trained counselor 24 hours a day, 7 days a week, bilingual, toll-free everywhere in Quebec: 1-800-265-2626.  Montreal area:  514-527-2626.
  • Tel-Aide: Bilingual, listening services: 514-935-1101.
  • Concordia Students' Nightline.  Active listening service to all Concordians and Montreal citizens. "We listen to whatever you have to say, judgement free! Your information stays confidential and anonymous!" Thursdays to Saturdays from 6pm to 3am.  438-812-6484.
  • Interligne "is a first response centre that provides help and information to those concerned with sexual orientation and gender diversity." Services include a listening helpline (Montreal 514-866-0103/Toll free 1-888-505-1010), online chat support and e-mail support (

If we’re closed, or the urgent care clinic is full


Call Info-Santé/Info-Social (dial 8-1-1) to speak to a nurse or a social worker 24 hours a day, seven days a week. They will give you advice and help you decide what to do about your health concern or difficult life situations. This service is free.

Local community services centre (CLSC)

You can locate your closest CLSC through Portail santé mieux-être's website 


Your pharmacist can now provide a number of basic medical services, so you don't have to go to a clinic! Find out more.

Community clinics

If you need health services on the weekend or evenings, you can visit one of several clinics (see the list of community clinics below).

Online booking for urgent appointments 

The following resources are available to people with a valid Quebec Medicare card (RAMQ).

Rendez-vouz Santé Québec (RVSQ)
RVSQ is a service that finds walk-in doctor's appointments near you. This service is free.

Bonjour Santé 
Bonjour Santé is a service that finds walk-in doctor's appointments near you within 24 hours. There is a fee for this service. Learn more about this service on the Bonjour Santé Frequently Asked Questions page.

Emergency Departments

Only use the Emergency Room for emergencies. If you go to the ER for issues that are not a real emergency, you will spend a lot of time waiting, and risk getting and spreading infections. Learn more about The Emergency Room: When to go and when not to go. Find your local emergency rooms below.

Additional services

If you are looking for other services in Montreal, the Information and Referral Centre of Greater Montreal "is an autonomous and bilingual non profit organization which offers free information on community resources of Greater Montréal in terms of social security, health, employment, welfare, and recreation".  You can contact them by phone (514-527-1375) or e-mail them through a request form.  They will get back to you with the information or services you require.

211 is another resource that can help you find the services you need.  They have a phone line and an online directory.

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