How do the affordances of digitized therapy impact the delivery of mental health services for both providers and consumers?
In 2018, 14 per cent of the world’s population was reported to have a mental health disorder. Likely, this number has increased significantly with today’s stress-inducing global events, and their spillover onto people’s own personal, professional, and financial sources of anxiety. While therapy is one solution, it is still stigmatized and not always accessible. I investigate digitized mental healthcare by studying teletherapy applications’ enabling and restraining features and capacities compared to in-person therapy. I explore the phenomenon by interviewing entrepreneurs, therapists, and therapy seekers to better understand how platformization has impacted therapy as a service both as an asset and a setback.