This project proposes the development of a working model for a community-led and generated Client Relationship Management system (CRM), which is a database that gathers relevant information on a range of professionals and individuals working in a particular context.
The CRM will allow local organizations to share resources related to: other local organizations, local resources beneficial to residents and community groups, and different outside support that could be accessed (i.e., grants, municipal policies). The CRM would primarily focus on documenting services and resources available at a neighbourhood level. There is active interest in a number of neighbourhood-based initiatives for such a CRM.
Some things to keep in mind
What are the data issues related to the use of such a CRM?
Who generates the data?
Who has access to it?
Are there ways to extrapolate from it?
Could such a CRM be integrated in a spatially-aware interface that allows for the juxtaposition of local resources to a range of local issues (environmental pollution, rental hikes, population demographic)?
Expected outcomes of the project are the development of a functional platform that addresses the concerns expressed here, which could then be used on a trial basis in a neighborhood; the financial feasibility of implementing such a system, and/or locating partners to cover the costs of actualization. A second level of engagement would be required in order to fine-tune the CRM in relation to its use.