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Strategies for Negotiation and Conflict Resolution

2 days

Few skills are as important to employers as the ability to negotiate, persuade and manage conflict. In this session, we examine evidence-based approaches to building agreement between parties. 


This course will introduce how to prepare for negotiation, how to determine whether potential agreements are good or bad, and how to be most persuasive when presenting offers. We will also discuss how to ask questions that lead to open and honest responses from a negotiation counterpart. Presentation of an actual negotiation in a healthcare setting will provide participants with a hands-on opportunity to learn about negotiating styles and other conflict-resolution dynamics.



Kevin Tasa

Dr. Kevin Tasa holds an MSc in health administration and a PhD in organizational behaviour. His current research agenda focuses on human behaviour in negotiation, team, and decision-making situations. Current projects address:

  • The factors responsible for success in negotiating teams
  • The assessment and transfer of negotiation-specific knowledge
  • The impact on team performance when a team loses its leader.

Dr. Tasa is a core faculty member teaching Conflict and Negotiation Skills for the Canadian Medical Association.


Ena Chadha

Ena Chadha is an experienced human rights lawyer, advocate and mediator. She served as Vice-Chair with the Human Rights Tribunal of Ontario from 2007 to 2015. Ena Chadha has a bachelor’s degree in Journalism, an LL. B.,  and was called to Ontario Bar in 1994. She holds Alternate Dispute Resolution Certificates in Negotiations and Advance Mediations. She received her LL.M. degree from Osgoode and her research was nominated by the law school for the best Master’s Thesis Prize.

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