Skype for Business
Skype for Business (formerly known as Microsoft Lync) is a unified messaging system which allows instant messaging (IM), video calls, virtual meetings, and presence (availability) information in one easy-to-use tool. Skype for Business can be used both from within and outside the Concordia network to communicate and collaborate with colleagues and clients. Skype for Business connects people everywhere - on their computer, tablet, or mobile devices, as part of their everyday productivity experience.
Below is a more detailed look at the core Skype for Business features:
Instant messaging (IM)
|Instant message (IM) with colleagues on any platform. Skype for Business is available for Windows Phone, iPhone, iPad, and Android.|
Sharing and collaboration features
|Collaborate with your teammates on documents and ideas from a distance with Skype for Business. Share a single document or your whole desktop to meet and collaborate in real-time with colleagues. Collaboration using tools such as whiteboards, polls, OneNote, and Q and As sessions to further illustrate a topic.|
Skype for Business meetings
|Skype for Business Meetings provides the capability to interact with people through multiparty HD video, audio, instant messaging, and content sharing.|
Availability (presence) information
|See the availability status of a contact with visual presence indicators.|
Chat rooms (persistent chat)
Not available at this time
|Organize or participate in topic based virtual rooms where workgroups or designated colleagues meet and collaborate in real-time. Discussions are searchable and persist over time enabling efficient information sharing.|
|If your computer is equipped with a video camera and microphone, you can place video calls between yourself and your colleagues over Skype for Business.
Note: Video quality will vary depending on location and the speed of your connection.
Integration with Skype
|Skype Connectivity enables presence sharing, instant messaging (IM), and voice calling with Skype users worldwide logged into their Microsoft accounts.
Note: Microsoft has not made video available at this time - only voice.
Who can use it?
Faculty and staff
How much does it cost?
There is no cost associated with this service.
How to get it
To use Skype for Business, you need to download and install the software on each device you wish to use. Depending on the device and operating system you are using, and on whether it is a Concordia device or your own, refer to the section below to download and install the right Skype for Business client software.
Download and install Skype for Business
1. Use the App store on your device to search for Skype for Business. The application can also be accessed from the App's page on Apple's iTunes website.
2. Be sure to download and install the most recent version of the App, which can be obtained at no cost.
3. Upon first launching the App, you will be prompted to configure it.
4. Click OK to start the configuration process using the following information:
- Sign-in address: Your Concordia E-mail address (firstname.lastname@example.org).
- Password: your netname password
5. Tap 'Show advanced options' and then enter the following information:
- Sigin-in as: CONCORDIA\netname
- All other settings can be left default
- Tap the sign-in button at the bottom of the screen
If you have set up Skype for Business on your PC before installing the mobile app, you will see all of your contacts and groups arranged in the same manner as the instance on your computer.
To find out how to use Skype for Business at this point, refer to the Documentation and Training section of this page.
1. Use the Google Play store on your Android device to search for Skype for Business. The application can also be accessed from the app page on Google's website.
2. Be sure to download and install the latest version of the App, which can be obtained at no cost.
3. Upon first launching the App you will be prompted to configure it.
4. Chick OK to start the configuration process using the following information:
- Sigin-in address: your Concordia email address (email@example.com).
- Password: your netname password.
5. Tap 'Advanced Options' and then enter the following:
- Sign in as: CONCORDIA\netname
- All other settings can be left as default
- Tap the Sign-In button at the bottom of the screen
6. Enter your cellular phone number and then tap Done to complete the configuration process.
If you have setup Skype for Business on your PC before installing the mobile app, you will see all of your contacts and groups arranged in the same manner as the instance on your computer.
To find out how to use Skype for Business at this point, please refer to the Documentation and Training section of this page.
More information and documentation for all versions of the mobile clients can be found on Microsoft's website. Documentation is also available within the Skype for Business app on your device once it has been installed.
Please note that the training and documentation on the linked Microsoft pages present some features that are not yet available with Concordia's Skype for Business service. Please refer to the available features FAQ for more information.
Learning to use Skype for Business whiteboards: https://support.office.com/en-us/article/use-the-whiteboard-to-collaborate-in-a-skype-for-business-meeting-bd3d1cad-83b0-4139-bd07-c45ce94c59e0
How to share a window over Skype for Business: https://www.bettercloud.com/monitor/the-academy/share-your-screen-desktop-or-program-in-skype-for-business/
How to join Skype for Business meetings: https://support.office.com/en-us/article/join-a-skype-for-business-meeting-3862be6d-758a-4064-a016-67c0febf3cd5
The following is a list of available Skype for Business features:
- Instant messaging (IM)
- Skype meetings
- Availability (presence) information
- Video calling (if your computer has a camera and microphone)
- Desktop sharing
- Application window sharing
- PowerPoint presentation
- Microsoft OneNote sharing
- Q & A
- Integration with Skype
To ensure that Skype for Business will not alert you but still remain open, follow these steps:
1. In the main Skype for Business window, click on the gear icon to open the Skype for Business options window
2. At the left, click on Status
3. Ensure that 'Show me as Do Not Disturb when I present my desktop' and 'Show me as Do Not Disturb when my desktop is duplicated' are both checked
4. At the left, click on Alerts.
5. Under 'When my status is Do Not Disturb', ensure that 'Don't Show Alerts' is checked
6. Click OK to close the Skype for Business options window
7. Back in the main Skype for Business window, set your status to Do Not Disturb. This can be found immediately to the right of your avatar at the top of the window. (You can also find this by right-clicking on the Skype for Business icon in the bottom right-hand of your screen and then selecting Status > Do Not Disturb.)
Skype for Business and Skype users are able to use instant messaging, see each other’s presence information and participate in audio calls. Skype for Business users are able to communicate with Skype users via the Skype user’s Microsoft Account (MSA).
Microsoft Accounts were previously known as Windows Live ID accounts. If you have used Microsoft OneDrive, Windows Phone, Microsoft Outlook or an email account such as Hotmail, you already have a Microsoft Account.
If you or someone with whom you wish to communicate needs a Microsoft Account, visit the Microsoft Account sign-up page.
Note: A Skype account that is not linked to a MSA account will not be able to communicate with Skype for Business users.
Skype for Business users may add Skype contacts by selecting Add a Contact > Add a Contact Not in My Organization > Skype. In the IM Address field, enter the MSA of the Skype user you wish to add. If the user has @live.com, @hotmail.com, or @outlook.com, enter their MSA as is. If it is not one of those three domain names, enter the MSA as follows: user(domain)@msn.com. For example, johnsmith(gmail.com)@msn.com.
Skype for Business Meetings are similar to a traditional Outlook meeting, however a Skype for Business Meeting will allow attendees to join the meeting remotely, using Skype for Business and the video and audio capabilities of their computer or mobile device.
To organize a Skype for Business Meeting, you must have Skype for Business and Outlook installed on your computer, a valid Concordia email account and a firstname.lastname@example.org email address.
To create a Skype for Business meeting, follow these steps below:
1. In Outlook, create a new calendar item in your calendar by clicking on ‘New Appointment’.
2. In the ribbon section of the New Appointment window, click on Skype Meeting.
3. Proceed as usual by adding attendees and scheduling a place and time for the meeting. Once complete, click Send to create the meeting and send an invite to all of the invitees.
Invitees will be able to click on the link in the meeting invite to join the meeting using Skype for Business.
Skype for Business meeting invitees are able to join aSkype for Business meeting with a web browser from any computer (Windows or Mac), even if the computer does not have Skype for Business installed. Also, an attendee will still be able to join the meeting as a guest even if he or she does not have a Concordia Skype for Business account, for the duration of that meeting.
To remotely join a Skype for Business meeting as a non-Skype for Business user, simply click on the ‘Join Skype Meeting’ in the meeting invite that you receive from the meeting organizer to sign into the Web App and join the Skype for Business meeting.
The meeting attendee will then be directed to a website to sign-in, install the Web App plug-in and join the meeting.
Skype for Business contacts cannot be managed using the mobile app. Contacts can only be managed on the desktop version of the Skype for Business client.
You must have a email@example.com email address and an exchange mailbox to use Skype for Business. Role accounts such as firstname.lastname@example.org will not work with Skype for Business. To request a full email@example.com email address, access the MyConcordia portal. From the time that you request this email address, you must wait 24 hours to use Skype for Business.
Your Outlook mailbox's main functionality will not change when you start using Skype for Business.
However, you may notice a couple extra features. For example, your contacts in Outlook that are also using Skype for Business will have a presence indicator next to their name (available, busy, in a meeting, etc.). You will also have the option to move an email conversation to a Skype for Business instant message (reply with IM), providing that all participants are also Skype for Business users.
Skype for Business is designated for internal Skype for Business to Skype for Business communication. The web conference service provides the ability to communicate with external and internal participants with full interoperability. If you wish to communicate with other Concordia Skype for Business users, Skype for Business is the most suitable platform. If you wish to communicate with external participants who have room-based videoconferencing systems, desktop videoconferencing, or a computer with microphone and camera, Concordia’s web conference service is the platform to use.