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Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: July 6, 2021
Deadline: July 19, 2021
Grade: N/A
Campus: SGW


This posting represents a one-year full-time contract position.


Reporting to the Manager, Access Centre for Students with Disabilities (ACSD), the incumbent provides expertise, recommendations, training, and development on various issues pertaining to accessibility and auxiliary services in support of students with disabilities (i.e., physical, medical conditions, mental health, learning). They liaise and consult with accessibility service providers as it relates to students with disabilities, and contribute to the on-going improvement of university accessibility and inclusion for students with disabilities.

Primary responsibilities

  • Recruit, interview, support, and train casual accessibility auxiliary support staff (i.e., transcribers, professional note-takers, coaches).
  • Troubleshoot with students and faculty on complex issues as it pertains to accessibility services.
  • Assess and develop auxiliary accessibility program needs as it relates to students with disabilities.
  • Consult with ACSD advisors, ACSD exams teams, and external providers as it pertains to student’s accessibility as outlined in their accommodation plan. Bridge between external service providers and the ACSD exams team as it pertains to specialized exams supports.
  • Research, assess, and recommend external providers that meet the current needs of students with disabilities in university settings. Analyze the needs of students in the area of accessibility providers, resources, and tools.
  • Research, assess, and recommend evidence-based accessibility tools for students with disabilities in university settings. Meet and maintain consistent contact with companies that provide accessibility tools and resources.
  • Provide informational workshops and Q & A to faculty and other units as needed in the use and implementation of accessible tools and resources in course delivery. Support faculty and staff in the implementation of Web Content Accessibility Guidelines (WCAG 2.0).
  • Participate as a member of internal/external committees on policies related to accessibility or organizations dealing with higher education and disability. Suggest accessibility tools and resource universally across the university in remote learning.
  • Attend current professional development and stay abreast of the literature in the field of accessibility and disability as it pertains to work within the ACSD.
  • Be aware of and collaborate with Campus Wellness and Support and Student Services in supporting students as needed.
  • Perform other duties as required in support of the operation of the unit.


  • Bachelor’s degree in a related field (i.e., Accessibility Studies, Disability Studies, Education) and four to seven years of related work experience in the area of accessibility.
  • Good knowledge (Level 4) spoken and written English in order to communicate effectively with faculty, staff, and students and to draft correspondence, documentation and reports; Good knowledge (level 4) of spoken French.
  • Good knowledge (Intermediate level) of Word and PowerPoint.
  • Knowledge of the social model of disability and field of disabilities (i.e., physical, learning, mental health, medical) at the university level and its impact on learning. Knowledge of the principles of Universal Design as they apply in an educational institution; demonstrated knowledge of disability-specific barriers and barrier reduction strategies; demonstrated knowledge of inclusive education.
  • Knowledge of Web Content Accessibility Guidelines (WCAG 2.0) and its implementation.
  • Knowledge of accessibility tools and resources as oriented towards students with disabilities, and excellent problem solving skills to evaluate student needs.
  • Experience in developing and leading training modules for staff working with students with disabilities.
  • Excellent interpersonal and communication skills; ability to deal with individuals with patience and sensitivity.
  • Experience in dealing compassionately with individuals in sometimes difficult personal situations.
  • Ability to multi-task and work under pressure with minimal supervision and composure.
  • Aptitude to work in a service-oriented environment as both a member of a team and independently.
  • Able to accept constructive feedback, reflect and integrate suggestions, and change practices to an improved service delivery.


$74,567– $89,056 per annum

Interested applicants must submit a curriculum vitae with a covering letter by July 19, 2021. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

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