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STUDENT SUCCESS CENTRE
STUDENT ADVOCATE (C5587)
Deadline: March 30, 2021
This posting represents a one-year full-time contract position.
Reporting to the Executive Director, Student Experience, the incumbent is responsible for providing the university community with expertise and advice and assistance relating to the Academic Code of Conduct and the Code of Rights and Responsibilities. He/she analyzes the provisions of the Codes, policies and client cases/issues and recommends the best strategy options and course of action, and advocates on the students' behalf where appropriate.
- Advise students and provide information on academic and non-academic codes, policies and procedures, with an emphasis on the Code of Rights and Responsibilities.
- Advise students concerning difficult cases or new policies and procedures.
- Analyze and strategize on each student case to determine what course of action to follow; prepare students for and accompany them to Interviews with the Deans (or delegate) and/or a Hearing/Appeal Panel involving charges of academic or non-academic misconduct, when necessary.
- Liaise and collaborate with various Departments, Faculties, Associate Deans and School of Graduate Studies (SGS) regarding student cases.
- Liaise with student advocates on case files and participate in trainings and meetings with student team.
- Document all information and communication in ClockWork.
- Create resource materials and directly coach students to ensure they understand their rights and responsibilities in order to effectively participate in formal processes.
- Participate in outreach activities, and conduct information sessions and workshops targeted to specific groups of students and/ or faculty.
- Provide referrals to support services within the University as well as community agencies.
- Perform other duties as required.
- Bachelor's degree in a related field and one to two years of related work experience preferably in a university environment and in dealing with the Academic Code of Conduct, Code of Rights and Responsibilities and regulations.
- Prior experience working in an advisory capacity and/or delivering workshops desirable.
- Knowledge of legal argumentation and interpretation is an asset.
- Good knowledge (Level 4) of spoken and written English in order to communicate effectively with faculty, staff, and students and to draft correspondence, documentation, and reports; basic knowledge (Level 3) of spoken French.
- Good knowledge (intermediate level) of Excel, Word and PowerPoint.
- Ability to develop a solid understanding of the processes associated with the management of a case such as the granting of Appeals, Appeal Hearings, and recourse to the Board of Governors.
- Experience in dealing compassionately with individuals in sometimes difficult personal situations.
- Excellent interpersonal and communication skills with the ability to deal sensitively with individuals.
- Proven skills in managing multiple cases with minimal supervision.
- Aptitude to work in a service-oriented environment as both a member of a team and independently.
- Strong planning, organizing, decision-making and problem-solving skills and advocacy skills; keen attention to detail.
- Repeated from aboveAbility to multi-task and work under pressure in a team environment and be results-oriented.
- Ability to work outside normal operating hours.
$57,268.00 – $68,381.00 per annum
Interested applicants must submit a curriculum vitae with a covering letter by March 30, 2021. Please click on the How to Apply button below for further instructions.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.
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