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FINANCIAL AID AND AWARDS OFFICE (FAAO)
SENIOR ADVISOR, PROGRAM DEVELOPMENT AND PARTNERSHIPS (P1967)
Deadline: February 10, 2021
Reporting to the Director, Financial Aid and Awards Office (FAAO), the incumbent provides high-level expertise to the Director in the development of institution-wide student financial support programs. S/he will develop partnerships, conceptualize and implement strategic initiatives at Concordia with a focus on the creation of undergraduate student financial support offerings.
- Perform regular competitive intelligence/market survey reviews and report to the Director on all aspects concerning financial aid and awards programs; Provide leadership to identify, assess and recommend student financial support programming opportunities for Concordia in support of enrolment goals.
- In collaboration with Advancement and other academic units, develop new student financial assistance programs from the ground up, ensuring effective management of funds, appropriate distribution mechanisms, monitoring tools and outcome reporting; Develop program service offerings, manage program framework (cost, promotion, resources, schedule and performance).
- Evaluate areas of financial and reputational risk for Concordia; Create governance frameworks for internal programs and formulate governance frameworks for external programs offered by the University; Monitor outcomes for all initiatives; Identify and address deficiencies.
- Convene and lead working groups and committees to coordinate student financial support programming within the University’s enrolment context, risk management requirements and compliance activities.
- Organize and coordinate FAAO projects designed to build the capacity of the University’s student financial support programming in support of enrolment objectives; Prepare project reviews and reports; research, collect and analyze data from internal and/or external constituents as required; and respond to inquiries from internal and external constituents as required (this involves interfacing with a wide variety of individuals, researching on a wide variety of topics, compilation and maintenance of files, analysis, evaluation and synthesis of data and information).
- Act as institutional lead for all FAAO University systems initiatives, including FAAO program implementations; Monitor financial aid and awards programs across the university, liaising with academic sector units; Communicate with academic sector units student financial assistance system requirements, identify barriers and develop solutions to the challenges.
- Develop and conduct workshops, seminars, and one-to-one consultations for staff and faculty that promote active and collaborative student financial support operations in line with governance frameworks.
- Support the office’s annual audit exercises; Provide leadership to other academic units in the preparation and submission of information related to audits/program reviews of programs under management.
- Represent the Financial Aid and Awards Office on internal and external committees as needed.
- Other duties as requested by the Director.
- Bachelor’s degree in a related field with four to seven years of experience working in student financial assistance, in a university environment, dealing with policy analysis, need based, merit and self-help undergraduate student financial support programs, compliance management, project management, and financial management.
- Experience conceptualizing and implementing strategic initiatives with a focus on the creation of undergraduate student financial support offerings. Direct experience in analysing and preparing action plans/responses to external facing competitive intelligence/surveying of both general market developments and competitor programming related to student financial support.
- Knowledge of student aid and awards program management.
- Knowledge of Concordia’s infrastructure and academic & administrative practices and regulations, an asset.
- Proven analytical and critical thinking skills.
- Good knowledge (Level 4) of spoken and written English and French to write and edit correspondence, provide and interpret detailed information, take minutes and deal with complex situations.
- Good knowledge (Intermediate level) of Word, Excel, PowerPoint and Adobe (to format documents, review/comment/redline documents, do mail merges, create spreadsheets/charts and create presentations).
- Knowledge of and facility with Concordia’s Student Information System (SIS), an asset.
- Demonstrated professionalism, rigour, diligence and is action oriented by seizing opportunities and avoiding risks.
- Excellent interpersonal and communication skills with the ability to deal assertively but politely with individuals from all stakeholder groups.
- Customer-service focused and dedicated to meeting the expectations and requirements of internal and external stakeholders.
- Excellent organizational and prioritization skills with the ability to multitask and work independently or in a team.
- Demonstrated leadership, team-building, and influencing skills.
- Ability to perform complex tasks and to prioritize multiple projects.
$78,948.68 - $94,307.60 per annum
Interested applicants must submit a curriculum vitae with a covering letter by February 10, 2021. Please click on the How to Apply button below for further instructions.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.
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