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Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: January 28, 2021
Deadline: February 10, 2021
Grade: 13
Campus: SGW


Reporting to the Director, Financial Aid and Awards Office (FAAO), the incumbent provides high-level expertise to the Director in the development of institution-wide student financial support programs. S/he will develop partnerships, conceptualize and implement strategic initiatives at Concordia with a focus on the creation of undergraduate student financial support offerings.

Primary responsibilities

  • Perform regular competitive intelligence/market survey reviews and report to the Director on all aspects concerning financial aid and awards programs; Provide leadership to identify, assess and recommend student financial support programming opportunities for Concordia in support of enrolment goals.
  • In collaboration with Advancement and other academic units, develop new student financial assistance programs from the ground up, ensuring effective management of funds, appropriate distribution mechanisms, monitoring tools and outcome reporting; Develop program service offerings, manage program framework (cost, promotion, resources, schedule and performance).
  • Evaluate areas of financial and reputational risk for Concordia; Create governance frameworks for internal programs and formulate governance frameworks for external programs offered by the University; Monitor outcomes for all initiatives; Identify and address deficiencies.
  • Convene and lead working groups and committees to coordinate student financial support programming within the University’s enrolment context, risk management requirements and compliance activities.
  • Organize and coordinate FAAO projects designed to build the capacity of the University’s student financial support programming in support of enrolment objectives; Prepare project reviews and reports; research, collect and analyze data from internal and/or external constituents as required; and respond to inquiries from internal and external constituents as required (this involves interfacing with a wide variety of individuals, researching on a wide variety of topics, compilation and maintenance of files, analysis, evaluation and synthesis of data and information).
  • Act as institutional lead for all FAAO University systems initiatives, including FAAO program implementations; Monitor financial aid and awards programs across the university, liaising with academic sector units; Communicate with academic sector units student financial assistance system requirements, identify barriers and develop solutions to the challenges.
  • Develop and conduct workshops, seminars, and one-to-one consultations for staff and faculty that promote active and collaborative student financial support operations in line with governance frameworks.
  • Support the office’s annual audit exercises; Provide leadership to other academic units in the preparation and submission of information related to audits/program reviews of programs under management.
  • Represent the Financial Aid and Awards Office on internal and external committees as needed.
  • Other duties as requested by the Director.


  • Bachelor’s degree in a related field with four to seven years of experience working in student financial assistance, in a university environment, dealing with policy analysis, need based, merit and self-help undergraduate student financial support programs, compliance management, project management, and financial management.
  • Experience conceptualizing and implementing strategic initiatives with a focus on the creation of undergraduate student financial support offerings. Direct experience in analysing and preparing action plans/responses to external facing competitive intelligence/surveying of both general market developments and competitor programming related to student financial support.
  • Knowledge of student aid and awards program management.
  • Knowledge of Concordia’s infrastructure and academic & administrative practices and regulations, an asset.
  • Proven analytical and critical thinking skills.
  • Good knowledge (Level 4) of spoken and written English and French to write and edit correspondence, provide and interpret detailed information, take minutes and deal with complex situations.
  • Good knowledge (Intermediate level) of Word, Excel, PowerPoint and Adobe (to format documents, review/comment/redline documents, do mail merges, create spreadsheets/charts and create presentations).
  • Knowledge of and facility with Concordia’s Student Information System (SIS), an asset.
  • Demonstrated professionalism, rigour, diligence and is action oriented by seizing opportunities and avoiding risks.
  • Excellent interpersonal and communication skills with the ability to deal assertively but politely with individuals from all stakeholder groups.
  • Customer-service focused and dedicated to meeting the expectations and requirements of internal and external stakeholders.
  • Excellent organizational and prioritization skills with the ability to multitask and work independently or in a team.
  • Demonstrated leadership, team-building, and influencing skills.
  • Ability to perform complex tasks and to prioritize multiple projects.


$78,948.68 - $94,307.60 per annum



Interested applicants must submit a curriculum vitae with a covering letter by February 10, 2021. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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