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Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: January 28, 2021
Deadline: February 10, 2021
Grade: 11
Campus: SGW


Reporting to the Manager, Student Financial Assistance, the incumbent acts as resource person to prospective students, parents, staff, and faculty, and contributes to the planning and outreach of student support activities as well as implementation of best practices. He/she supports the daily operations and service delivery of the unit.

Primary responsibilities

  • Proactive student outreach to discuss financial aid packaging, and wellness opportunities with students and their parents.
  • Act as resource person to inform and assist students in preparing applications for external awards.
  • Interview, evaluate and advise students to help plan for their access to higher education, for creating healthy financial plans and personal budget.
  • Maintain liaison with internal contacts regarding FAAO services; Advocate on the student’s behalf when necessary and refer them to other units or external agencies when appropriate.
  • Work with existing database of prospective students and contact them to introduce FAAO services.
  • Facilitate case analysis and discussion; Ensure his/her superior is regularly advised of issues and concerns related to clients.
  • Conduct FAAO regularly held workshops and assist in developing other workshops, webinars, orientation sessions, and communiqués to current and prospective students (and parents or staff when needed).
  • Outreach to specific student groups such as FINTEREST list, awards lists, work-study groups, etc.
  • Working with student cohorts and developing individualize programming for them.
  • Perform other duties in support of the operation of the unit.


  • Bachelor’s degree and two or four years of direct experience developing financial wellness and financial literacy programming, working with cohorts of students within like programs to optimize the student experience at Concordia, acting as an account manager for students within specialized programs.
  • Previous experience working in an academic setting, an asset.
  • Good knowledge (Level 4) of spoken and written English in order to communicate effectively with faculty, staff, and students and to draft correspondence, documentation, and reports. Basic knowledge (Level 3) of spoken and written French. Knowledge of additional languages is desirable.
  • Intermediate knowledge of Microsoft Word, Excel and PowerPoint to create presentations. Knowledge of Access, desirable.
  • Knowledge of Concordia’s Student Information System (SIS), desirable.
  • Excellent interpersonal and communications skills with the ability to deal assertively with individuals.
  • Experience in dealing compassionately with individuals in sometimes difficult personal situations.
  • Excellent organizational skills and ability to set priorities under pressure of time constraints.
  • Aptitude to work in a service-oriented environment as both a member of a team and independently.
  • Ability to work outside normal operating hours during peak periods.


$67,407.32 - $80,514.58 per annum



Interested applicants must submit a curriculum vitae with a covering letter by February 10, 2021. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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