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Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: January 14, 2021
Deadline: January 27, 2021
Grade: N/A
Campus: SGW


This posting represents a one-year full-time contract position.


Reporting to the Director, Teaching and Learning with dotted line to the Executive Director, Application Portfolio Management & CISO, the incumbent acts as the Moodle usage expert within the organization. He/she contributes to Moodle projects that are single-user to institution-wide in scale, working with technical professionals, pedagogical support professionals and designated student and faculty members.

Primary responsibilities

  • Oversee knowledge management and continuous improvement of the Moodle LMS usability.
  • Work closely with Moodle development and administration teams, CTL members, as well as Moodle users to explore opportunities and challenges of Moodle functionality/ usability and to diagnose and solve complicated and/or urgent use cases.
  • Maintain a cutting-edge fluency with both Moodle functionality and the University processes governing its use and administration.
  • Explain user issues to technical staff and technical issues to users and non-technical staff.
  • Assess use cases and available plug-ins/LTIs, etc and advise when development is necessary.
  • Provide support to the internal, external teams and end users as needed.
  • Create and maintain updated documentation as support material for training CTL team and teaching staff.
  • Clearly communicate technical concepts and their impacts to non-technical audiences.
  • Collaborate with internal teams to assess gaps and contribute to development, outline requirements, contribute to and test solutions for reliability across multiple browsers, platforms, and devices.
  • Collaborate with other CTL, Lab for Innovation in Teaching and Learning (LITL) and Instructional and Information Technology Services (IITS) team members on process improvements, including assessing gaps, identifying improvement opportunities, contributing to development projects.
  • Contribute to training of CTL, LITL and IITS team members and teaching staff.
  • Stay abreast of new developments and their potential uses, bring ideas forward; stay connected to the Moodle community, locally and globally.


  • Bachelor’s degree in computer science, technology, software engineering or related field with two to four years of related work experience with advanced Moodle use and support with a minimum two years of experience working in a higher education context.
  • Certification in Moodle desirable.
  • Experience in HTML, CSS, PHP - MySQL - Javascript / jQuery JavaScript are assets.
  • Five years of hands-on experience with Moodle, including version 3.5+, in multifunctional teams including developers, administrators.
  • Deep understanding of Moodle development and administration.
  • Solutions oriented, creative, resourceful and highly organized; demonstrated problem-solving capabilities in a team dynamic.
  • Strong technical skills with Moodle and related programing and software administration skills (LTI, API, xAPI, SCORM, etc).
  • Strong interpersonal skills and critical thinking.
  • Excellent communication skills, including the ability to communicate technical and user experience issues Demonstrated ability to work well with people in a cross-functional team environment and across administrative boundaries, as well as to work well independently.
  • Good knowledge (Level 4) of spoken and written English and good French.
  • Exceptional knowledge management skills (knowing what process owners and users need to know, when they need to know it, how to deliver that information and when it should be updated)
  • Demonstrated problem solving, diagnosing, debugging, and analytical skills.
  • Demonstrated ability to find solutions, understand why they arose and contribute to process improvement.
  • Ability to adapt to change and work in an environment with rapidly evolving requirements.
  • Ability to communicate technical concepts to non-technical audiences, in an empathetic and accessible way.


$72,677.00 to $86,799.00 per annum



Interested applicants must submit a curriculum vitae with a covering letter by January 27, 2021. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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