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CAMPUS WELLNESS AND SUPPORT SERVICES
SERVICE ASSISTANT (P3839B)
Deadline: August 26, 2020
This posting represents a temporary leave replacement effective until July 31, 2021.
Reporting to the Department Coordinator, the incumbent provides front-line customer service and supports the daily operations of Access Centre for Students with Disabilities (ACSD) and Counseling and Psychological Services (CPS). He/she carries out an initial triage at the reception desk, prioritizes needs, and schedules appointments within Campus Wellness and Support Services, as appropriate.
- Provide front-line reception to the business units, welcome clientele and visitors, and respond to inquiries and book appointments with counsellors and advisors; receive requests for resources such as laptops and other technologies.
- Prepare correspondence, advise visitors of program schedules, or inform clientele of missed appointments.
- Enter data pertaining to accommodated exam requests for students with disabilities; provide scheduling information on special exams to students and faculty.
- Respond to inquiries received on the ACSD information email address.
- Prepare confidential dossiers for clientele visits, and ensure that files are complete with valid identification and documentation appropriate to each business unit.
- Identify urgent and emergency situations and ensure that the appropriate professionals are immediately notified.
- Receive and distribute incoming mail, faxes and special delivery.
- Enter and modify information in scheduling, and record management systems; compile statistical reports.
- Book conference rooms and assist with ordering of equipment and refreshments.
- Provide general office and clerical support for business units.
- Diploma of Collegial Studies (two year pre-university DEC) and one to two years of related work experience.
- Previous experience working in a high-volume service area.
- Previous experience in a Health setting is an asset.
- Good knowledge (Level 4) of spoken and written English in order to communicate effectively with students, faculty and staff; basic knowledge (Level 3) of spoken and written French.
- Basic knowledge of Word, Excel, and PowerPoint.
- Keen attention to details.
- Excellent organizational, interpersonal and communication skills with the ability to deal sensitively with individuals.
- Ability to multitask and work under pressure with frequent interruptions.
- Aptitude to work in a service-oriented environment as both a member of a team and independently.
- Approachability (is sensitive and patient with others) and composure (is a calming influence in a difficult situation).
*Please note this is a Pay Equity designated position PE255-14A and the associate salary range is $25.93 to $30.78 per hour.
Interested applicants must submit a curriculum vitae with a covering letter by August 26, 2020. Please click on the How to Apply button below for further instructions.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.
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