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Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: February 11, 2020
Deadline: February 24, 2020
Grade: 15*


Reporting to the Administrative Director of the School of Graduate Studies and functionally to the Associate Dean, the incumbent recommends strategic developments in graduate admission standards, student academic affairs, and thesis administration to the Dean of graduate studies. The Manager oversees the admissions auditing process, student affairs, thesis, and service requests

Primary responsibilities

  • Manage the Student Affairs unit of the School of Graduate Studies; lead the daily operations of the office, hire, train, motivate and assign work to staff.
  • Advise faculty and staff on graduate academic services regulations and best practices.
  • Design, implement and manage the university’s graduate admissions audit process, policies and guidelines.
  • Compile and analyze data related to functions within the unit, and use the findings to make data-driven recommendations for curriculum and/or regulations changes.
  • Evaluate and resolve problems related to the student’s enrolment from admission to graduation, via the student service request process in collaboration with Graduate Program Directors, Faculty representatives, Enrolment Services (GSST) and in consultation with the Associate Dean.
  • Work with the SIS sustainment team to ensure the unit’s SIS requirements are identified and implemented.
  • Represent the School of Graduate Studies on committees related to the Graduate Academic Services portfolio, such as the Admissions Working Group, the SIS Users Committee, and other groups as necessary.
  • Manage the unit’s content on the University’s web site and on C-Space.
  • Develop University-wide guidelines and regulations for the graduate admissions decision-making process, thesis submission process, service requests, and student affairs.
  • Collaborate with the Associate Dean in the resolution of academic concerns, student appeals and student grievances.
  • Develop analytical data and reports that inform recommendations for curriculum and regulation changes to the Associate Dean and/or Dean.
  • Recommend strategic development initiatives to the Associate Dean and Dean.


  • Bachelor’s degree in a field related to the primary responsibilities and four to seven years of related work experience.
  • Master’s degree in a relevant field is highly desirable
  • Advanced knowledge of University graduate academic regulations, admissions and graduation procedures in Canadian and International context, highly desirable.
  • Good knowledge (Level 4) of spoken and written English and basic knowledge (Level 3) of spoken and written French, with good knowledge (Level 4) of reading comprehension in French.
  • Excellent interpersonal skills, with the ability to deal effectively and diplomatically with faculty, staff, students, and senior administrators.
  • Experience in using and adapting enterprise software, such as PeopleSoft; at ease communicating technological and database concepts.
  • Good knowledge of (Intermediate Level) of Excel (to analyze data) and PowerPoint (for presentations).
  • Experience using Tableau software is highly desirable.
  • Demonstrated superior problem-solving, communication, and presentation skills.
  • Team player with experience in building and leading teams.
  • Experience dealing with increasingly complex situations.
  • Able to manage diverse points of view, remain calm in conflict situations, and make reasoned decisions.


*Please note this is a Pay Equity designated position PE518-51A and that the associated salary range is $94,948.00 - $110,128.00 per annum.



Interested applicants must submit a curriculum vitae with a covering letter by February 24, 2020. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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