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Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: March 17, 2021
Deadline: March 24, 2021
Grade: NA
Campus: SGW


This posting represents a maternity leave-replacement effective until April 1, 2022.


Reporting to the Director, Student Success Centre, the incumbent is responsible for the development, design, planning, implementation, assessment and promotion of the FutureReady program. He/she provides both strategic and practical leadership on all matters relating to the FutureReady program, in consultation and collaboration with the Director.

Primary responsibilities

  • Lead the overall design, development, coordination and implementation of programming provided by the FutureReady program; brand, market and communications supporting both in-person and online learning opportunities.
  • Lead the program’s curriculum development, including development of module learning goals, ongoing monitoring and expansions of the program’s core skill modules, consulting subject matter experts and working groups to ensure every aspect of the program is in-line with workforce trends.
  • Explore, initiate and nurture positive, collaborative and supportive relationships and partnerships to expand and elevate opportunities for the FutureReady program. Initiate communication and collaboration across the university to ensure FutureReady programming meets essential gaps.
  • Promote the program through our website, social media and print materials; liaise with University Communications Services and SSC communications staff as needed.
  • Hire, train, assign work, monitor, evaluate, and motivate unit casual and student employees; provide clear expectations, appropriate training, coaching and mentoring on the proper skills and attributes to help further the program’s mission and goals while developing the career-readiness of the student staff.
  • Recruit, develop and maintain relationships with FutureReady’s highly specialized ‘expert’ facilitator talent pool in order to keep the program relevant and of a high standard.
  • Develop, implement and continually adapt a robust assessment strategy to evaluate the program’s impact and make recommendations for ongoing short- and long-term development and intentional improvement; compile and interpret statistical information to better understand the program’s impact on students’ learning and growth.
  • Prepare donor reports in collaboration with the Director on FutureReady programming and work with university partners to ensure funding for the program is intact for future generations, beyond the life of the start up grant.
  • Stay abreast of Canadian and international trends and research in the areas of skills development, career planning and the future of work to ensure FutureReady programming is forward-thinking and aligned with best practices at Concordia and other North-American post-secondary institutions.
  • Monitor budgets and resources to support programs and services in collaboration with the Director and Department Coordinator.
  • Collaborate and consult with the Management team of the SSC on ongoing program development; participate in and contribute to short- and long-term planning and strategic development of the Student Success Centre in collaboration with the Director and other SSC Managers.


  • Bachelor’s degree in a field pertinent to the primary responsibilities (Education, Applied Human Sciences, Career Development) and four to seven years of experience in careers and labour market fields (employability, placement of professionals or university graduates, recruiting, professional development).
  • Knowledge of program assessment and statistical analysis desirable.
  • Supervisory experience of support staff and student employees/volunteers is an asset.
  • Very good knowledge (Level 5) of spoken and written English to communicate effectively with internal and external bodies, to draft reports and recommendations, to prepare and to give explanations; good knowledge (Level 4) of spoken French to liaise with Montreal organizations and employers.
  • Good knowledge (Intermediate Level) of Word, Excel, and PowerPoint (to create and update documents, reports and presentations) and ease at learning new software.
  • Experience and expertise in program development, monitoring, and evaluation.
  • Excellent interpersonal communication, collaboration and relationship-building skills; ability to work with all members of the Concordia community, including students, staff, faculty and senior management. Client-focused, adaptable and approachable.
  • Demonstrated professionalism, rigor, diligence and is action oriented by seizing opportunities.
  • Strong leadership skills, creativity and innovative thinking.
  • Excellent planning, coordination, organization, decision-making and problem-solving skills.
  • Aptitude to work in a service-oriented environment both as a member of a team and independently.


$78,829.00 – $94,149.00 per annum



Interested applicants must submit a curriculum vitae with a covering letter by March 24, 2021. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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