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Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: May 8, 2020
Deadline: May 22, 2020
Grade: 15


Reporting to the Director, ICE, the incumbent is responsible for operations of ICE, including budgeting, financial planning, organizational development & personnel management, IT systems, data forecasting/analytics/planning portfolios. He/she directs a number of units within the Institute, is responsible for key portfolios within the Institute, and represents the University to employers as well as students.

Primary responsibilities

  • Plan, analyze, manage, implement, monitor, report and forecast the Institute’s budget while developing strategies to ensure fiscal performance.
  • Responsible for human resources portfolio & organizational development for the Institute; collaborate with human resources on personnel matters, partner with Director in preparation and implementation of related action plans, assess staffing needs, lead and coordinate the hiring process, ensure respective collective agreements & university policies followed, source individual and team development interventions.
  • Implement organizational structures to ensure maximum efficiency and develop a culture of collaboration, learning, and continuous improvement in collaboration with the Director,
  • Lead development of KPIs and analytics in support of the Institute’s planning, forecasting, resource allocation, and overall performance.
  • Direct the services teams (events, outreach, administration, operations, student learning); oversee prioritization & design & delivery of services, lead analysis & improvement, coach for performance, provide development opportunities.
  • Direct development & maintenance of Institute’s IT systems; develop, improve and maintain efficient workflows, operational processes, administrative procedures.
  • Decide and direct priorities of the physical infrastructure and technology/IT infrastructure of the Institute, in collaboration with the Director.
  • Maintain excellent working relationships and collaborate with other units to align Institute’s activities in support of University priorities.
  • Manage projects to ensure that resources are mobilized and deployed so that strategic & operational objectives are met.
  • Represent the Director of ICE at designated meetings, functions and on various committees including Faculty Councils and external meetings. Represent the University at various activities or on numerous committees.
  • Manage special projects on behalf of the Director.
  • Act as Institute’s primary point of contact for complex situations involving students.


  • Bachelor’s degree in a field of study appropriate to operations leadership and/or development of work-integrated learning programs and a minimum of seven years of progressive management experience.
  • Experience in the management of work-integrated learning programs is an asset.
  • Master’s degree in related field desirable.
  • Strong financial and business acumen; with experience in planning, setting and monitoring budgets and allocation of resources.
  • Demonstrated planning, organizational and decision making skills, coupled with the ability to establish and respond to priorities in a fast-paced results-oriented setting.
  • Proven ability to manage projects in a complex, multi-stakeholder environment, preferably in an academic setting.
  • Excellent interpersonal and leadership skills acquired in managing student services in a multi-cultural environment.
  • Good knowledge (Level 4) of Written and spoken English and French.
  • Good knowledge (Intermediate Level) of Word, Excel, PowerPoint advanced level, strength in optimizing. use of computer systems & automation processes.
  • Ability to rapidly learn and manage software & procedures used by the Institute.
  • Comfort partnering with senior management.
  • Approachability; builds rapport well with students, faculty, staff and employers.


$ 93,405.00 – $ 108,338.00 per annum



Interested applicants must submit a curriculum vitae with a covering letter by May 22, 2020. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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