Skip to main content


Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: January 20, 2020
Deadline: January 31, 2020
Grade: 7*


Reporting to the Department Coordinator, the incumbent is responsible for supporting the daily operations of the department by performing a variety of administrative tasks and providing frontline customer service.

Primary responsibilities

  • Evaluate students’ needs and match them with casual support staff (hygiene attendants, note-takers, tutors, coaches, transcribers, etc.) according to availability.
  • Prepare contracts for casual staff (e.g. note-takers, transcribers, tutors, and invigilators), and independent contractors (physicians).
  • Compile and maintain accurate data relating to government reconciliation, prepare reports and assist with budget forecasting on all government and operational accounts in compliance with MESS and internal guidelines.
  • Coordinate the volunteer note-taking program.
  • Liaise with external agencies for specialized personnel such as Nursing Attendant services and validate invoices for approval.
  • Recruit, screen, interview, train, and coordinate work schedules for casual support staff.
  • Coordinate and manage the hiring process of casual support staff (authenticate work permits/documents, prepare NOHCE for approval, review and process payroll, track expiration).
  • Support projects in the Access Centre for Students with Disabilities, Counselling and Psychological Services, and Health Services.
  • Assist with coordination of logistical arrangements for CWSS presence at various university events and fairs; including staffing the table if necessary.
  • Prepare expense reports, assist with travel arrangements, secure quotes, process purchases, and perform invoice reconciliations.
  • Provide coverage in the absence of front-line staff as required.


  • Diploma of Collegial Studies (2 year pre-university DEC) and two to four years of related work experience in a customer service role.
  • Previous experience in a student services environment desirable.
  • Knowledge of academic regulations and deadlines an asset.
  • Working knowledge of the Student Information Management System (SIMS) is an asset.
  • Good spoken knowledge (Level 4) of spoken and written English in order to communicate effectively with students, staff and faculty; basic knowledge (Level 3) of spoken French.
  • Good knowledge (Intermediate Level) of Word and basic knowledge of Excel and PowerPoint.
  • Keen attention to details and sensitivity to students’ concerns.
  • Excellent interpersonal and communication skills with the ability to deal sensitively with individuals.
  • Ability to multitask and work under pressure with frequent interruptions.
  • Aptitude to work in a service-oriented environment as both a member of a team and independently.
  • Experience in a multi-cultural environment.
  • Approachability (is sensitive and patient with others) and composure (is a calming influence in a difficult situation).


*Please note this is a Pay Equity designated position PE207-14A and that the associated salary range is $25.27 to $30.00 per hour.



Interested applicants must submit a curriculum vitae with a covering letter by January 31, 2020. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

Back to top Back to top

© Concordia University