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CAMPUS WELLNESS & SUPPORT SERVICES
DEPARTMENT ASSISTANT (P4788)
Deadline: January 31, 2020
Reporting to the Department Coordinator, the incumbent is responsible for supporting the daily operations of the department by performing a variety of administrative tasks and providing frontline customer service.
- Evaluate students’ needs and match them with casual support staff (hygiene attendants, note-takers, tutors, coaches, transcribers, etc.) according to availability.
- Prepare contracts for casual staff (e.g. note-takers, transcribers, tutors, and invigilators), and independent contractors (physicians).
- Compile and maintain accurate data relating to government reconciliation, prepare reports and assist with budget forecasting on all government and operational accounts in compliance with MESS and internal guidelines.
- Coordinate the volunteer note-taking program.
- Liaise with external agencies for specialized personnel such as Nursing Attendant services and validate invoices for approval.
- Recruit, screen, interview, train, and coordinate work schedules for casual support staff.
- Coordinate and manage the hiring process of casual support staff (authenticate work permits/documents, prepare NOHCE for approval, review and process payroll, track expiration).
- Support projects in the Access Centre for Students with Disabilities, Counselling and Psychological Services, and Health Services.
- Assist with coordination of logistical arrangements for CWSS presence at various university events and fairs; including staffing the table if necessary.
- Prepare expense reports, assist with travel arrangements, secure quotes, process purchases, and perform invoice reconciliations.
- Provide coverage in the absence of front-line staff as required.
- Diploma of Collegial Studies (2 year pre-university DEC) and two to four years of related work experience in a customer service role.
- Previous experience in a student services environment desirable.
- Knowledge of academic regulations and deadlines an asset.
- Working knowledge of the Student Information Management System (SIMS) is an asset.
- Good spoken knowledge (Level 4) of spoken and written English in order to communicate effectively with students, staff and faculty; basic knowledge (Level 3) of spoken French.
- Good knowledge (Intermediate Level) of Word and basic knowledge of Excel and PowerPoint.
- Keen attention to details and sensitivity to students’ concerns.
- Excellent interpersonal and communication skills with the ability to deal sensitively with individuals.
- Ability to multitask and work under pressure with frequent interruptions.
- Aptitude to work in a service-oriented environment as both a member of a team and independently.
- Experience in a multi-cultural environment.
- Approachability (is sensitive and patient with others) and composure (is a calming influence in a difficult situation).
*Please note this is a Pay Equity designated position PE207-14A and that the associated salary range is $25.27 to $30.00 per hour.
Interested applicants must submit a curriculum vitae with a covering letter by January 31, 2020. Please click on the How to Apply button below for further instructions.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.
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