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Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: May 25, 2021
Deadline: June 7, 2021
Grade: 12
Campus: SGW


Reporting to the Manager, Graduate Academic Services, the incumbent designs and implements systems to effectively monitor academic standing and student progress, generates data and prepares reports to review internal trends, and conducts training sessions regarding student affairs issues.

Primary responsibilities

  • Advise the Manager and Associate Dean on academic standing and student progress measures; design and implement systems to effectively monitor academic standing and students’ progress in their programs. Prepare documentation and letters for the effective administration of the procedures.
  • Advise Graduate Program Directors, Graduate Program Assistants and students and act as a resource person regarding academic regulations and procedures.
  • Review service requests, investigate files and determine if requests can be approved. Provide direction to support staff dealing with student requests. Maintain liaison with the Graduate Studies Service Team (GSST) and other personnel in Enrolment Services.
  • Assist with and/or take the leadership role in special projects for the unit such as: creation of an annual statistical review framework for academic standing & student progress; creation of a retention framework; and, the creation of a graduate student supervision framework.
  • Identify academic procedural problems, recommend changes and ensure that they are being followed. Review departmental processes and goals; recommend and lead the implementation of process improvements.
  • Generate data and run queries from SIS, and prepare reports and recommendations regarding internal trends in student progress and academic standing. Research and monitor practices at other universities and keep abreast of trends and developments that might be applied to Concordia.
  • Coordinate the review of graduation lists and resolve pending problems related to the admissions and Graduate Academic Services unit.
  • Organize and conduct training sessions for Graduate Program Assistants dealing with student affairs regulations, policies and procedures. Assist with the organization of Graduate Program Director Forums and Orientation.
  • Prepare web-based documentation manuals and procedures. Assist with the annual review of academic regulations in the Graduate Calendar and recommend edits and revisions as necessary.


  • Bachelor’s degree in a field pertinent to the primary responsibilities and two to four years of administrative work experience in a similar academic setting.
  • Demonstrated success in effective development of productive relationships with students, faculty and staff.
  • Advanced knowledge of Concordia University graduate programs, regulations and academic policies highly desirable.
  • Very good knowledge (Level 5) of spoken and written English to provide university members with detailed information; basic knowledge (Level 3) of spoken and written French to understand documents written in French.
  • Good knowledge (Intermediate level) of Word (to format letters, lists, and do mail merges) and of Excel (to create and format spreadsheets, do graphs, and calculate formulas).
  • Excellent interpersonal and organizational skills; ability to work in a team environment and to interact effectively with students, faculty and staff.
  • Strong communication skills with the ability to work independently and as part of a team; tact and courtesy; sound judgment; discretion required with regards to personal student information.
  • Experience with the Student Information System (SIS) is highly desirable.
  • Demonstrated ability to prioritize work and meet deadlines.


$ 74,676.27 - $ 89,200.55 per annum



Interested applicants must submit a curriculum vitae with a covering letter by June 7, 2021. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

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