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Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: March 25, 2021
Deadline: April 9, 2021
Grade: 6*
Campus: SGW


This position requires the incumbent to work both remotely and on site while the campus is closed.


Reporting to the Department Coordinator, the incumbent provides a welcoming and caring environment for the University community by providing front-line customer service and supporting the daily operations of Health Services on both campuses.

Primary responsibilities

  • Provide front-line reception for high-volume walk-in traffic of students, staff, and faculty and outside community; provide office support and prepare correspondence for clinical services; receive and process payments for personal and medical supplies including immunizations.
  • Prepare confidential medical dossiers and ensure that files are complete with laboratory reports, test results and specialist’ medical reports.
  • Ensure that all patients have valid medical coverage or provide them with information on obtaining required health insurance coverage; re-process or charge the student account when insurance claims are refused.
  • Identify urgent and emergency situations and ensure that the appropriate health professionals are immediately notified.
  • Enter and modify information in the medical scheduling and data management system; compile medical statistical reports.
  • Perform other duties in support of the operation of the unit.


  • Diploma of Collegial Studies (2 year pre-university DEC) and one to two years related work experience. Previous experience working in a high-volume, service area is a highly desirable asset.
  • Good knowledge (Level 4) of spoken and written English in order to communicate with patients and visitors, give and interpret detailed information/explanations and to write correspondence. Basic knowledge (Level 3) of spoken French in order to provide general information and to respond to in-person and telephone queries.
  • Basic knowledge of Word (in order to create and format correspondence and documents).
  • Keen attention to details.
  • Superior organizational, communication, and interpersonal skills, with a strong emphasis on customer service.
  • Ability to work under pressure and deal with a high volume of inquiries.
  • Ability to work independently and interdependently within a multi-disciplinary team.


$25.93 to $30.78 *Please note this is a Pay Equity designated position PE261-14A and that the associated salary range is $25.93 to $30.78 per hour.



Interested applicants must submit a curriculum vitae with a covering letter by April 9, 2021. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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