Concordia University

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Job description

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ENROLMENT SERVICES

SENIOR UNDERGRADUATE SERVICE TEAM ASSISTANT (P4113B)


Posted on: August 16, 2019
Deadline: August 29, 2019
Grade: 8*

Scope

Reporting to the Undergraduate and Graduate Service Team Supervisor, the incumbent maintains undergraduate student records and performs the assessment and follow-up of graduation applications. He/she also coordinates the daily activities of the Service Team Assistants.

Primary responsibilities

  • Coordinate and monitor the activities of the Service Team Assistants to ensure assigned tasks are carried out; provide training as required.
  • Evaluate incoming graduation applications and determine whether the applicant has satisfied all requirements to obtain a certificate or degree; compute the graduation Grade Point Average and select potential candidates for graduation awards; populate and maintain the graduation database and degree audit system.
  • Ensure that supporting documents required for a student’s file are obtained from the appropriate sources and are collated in a readily retrievable and approved standard format in a timely manner.
  • Review and update the student record using the Student Information System (SIS) and correct errors that are identified; adapt work techniques to accommodate policy changes.
  • Respond to requests from students, faculty and staff. Refer students to appropriate source as required.
  • Confer with academic departments with regards to the student record and graduation related matters.
  • Build Independent, INTU, Visiting and Exchange student programs.
  • Process documents related to graduation and/or letter requests in accordance with established guidelines, including coding on the SIS, barcoding the documents and preparing them to be scanned.
  • Perform other duties in support of the operation of the unit.

Requirements

  • Diploma of Collegial Studies (two-year DEC) and two to four years of related work experience.
  • Good spoken and written English (Level 4) in order to communicate effectively with students, staff and faculty; basic spoken French (level 3) to answer to general inquiries.
  • Basic knowledge of Word (to create documents). Basic knowledge of Excel.
  • Excellent interpersonal and communication skills with the ability to deal firmly but politely with students and other concerned parties.
  • Excellent organizational skills with the ability to multitask and work under pressure with frequent interruptions.
  • Keen attention to details; sensitivity to students’ concerns.
  • Excellent analytical and problem solving skills in order to support and participate in the implementation of projects from conception to completion.
  • Ability to coordinate a small work group with minimal supervision.
  • Aptitude to work in a service-oriented environment as both a member of a team and independently.

Salary

$31.56 to $37.95 *Please note this is a Pay Equity designated position PE248-14A and that the associated salary range is $31.56 to $37.95 per hour

Union/Association

CUSSU

Interested applicants must submit a curriculum vitae with a covering letter by August 29, 2019. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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