Concordia University

Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: May 30, 2018
Deadline: June 12, 2018
Grade: I




Reporting to the Manager - Service Centres, the incumbent provides first and second level technical expertise to clients and is a resource person responsible for the evening Service Centre operations. This includes the efficient delivery of end-user and classroom technology support services and supervision of casual employees.

Primary responsibilities

  • Provide front-line customer service (i.e. information, consultation, training and technical support) to faculty, students and staff in using instructional technology.
  • Supervise, train, and assign duties of casual employees.
  • Share knowledge to help others resolve work related problems and act as a source of expert information guiding and training end users and casual employees.
  • Deliver, set-up, tear-down and troubleshoot audio-visual and computer equipment in classrooms, video-conferencing facilities, labs, special venues and in remote locations, as required.
  • Use and update the information technology and event support management systems with all pertinent information.
  • Organize equipment and technician activities, co-ordinate execution and compile invoices for University live events.
  • Perform and manage decommissioning, engraving, routine maintenance, and installation of equipment including, software in classrooms, conference rooms, auditoria, labs, offices and the service area in a timely manner.


  • Diploma of Collegial Studies (3 year technical DEC) in a field related to the primary responsibilities and four years of relevant experience OR Bachelor's degree in a field related to the primary responsibilities and two years of relevant experience.
  • Experience with a wide variety of audio-visual equipment including data projectors, laptops, PA systems, microphones, mixing boards, digital audio recorders and document cameras.
  • Advanced knowledge of Microsoft Windows and Apple Mac OS platforms and related equipment.
  • Good knowledge (Level 4) of spoken and written English in order to read, understand technical manuals, respond to enquiries and provide instruction to staff. Basic knowledge (Level 3) of spoken and written French to answer general inquiries.
  • Strong interpersonal and communication skills; ability to supervise casual employees as well as interact effectively with faculty, students, staff and external community.
  • Good organization skills and ability to prioritize tasks and to work independently.
  • Ability to multitask.
  • Physical ability as attested by successful completion of medical evaluation to the University's satisfaction. (e.g.: to lift, carry and move, without assistance, up to 26 kg (50lbs)).


$24.75 - $37.21 per hour



Interested applicants must submit a curriculum vitae with a covering letter by June 12, 2018. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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