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Getting Adobe Acrobat and Creative Cloud on OS X

Staff and faculty in Fine Arts have access to licenses for Adobe Acrobat Pro DC and the entire Creative Cloud suite, free of purchase. The CDA has made this available through our software management system for Macs, Managed Software Centre.

Who this is for

Fine Arts full time and part time employees who have been allocated a Concordia desktop or laptop computer. This means that the computer must be owned by Concordia.

Please note, if the following applies to you:

  • You manage your own computer, and it was not set up by CDA
  • You have an administrator account with which you install your own software
  • There is no Managed Software Centre application on your computer

..you may download and install the software yourself, directly from the portal. See this article on the service catalog for more details.

If you have shared workstations or Microsoft Windows

Please open a ticket so that we can assist you, if either of the following applies to you:

  • You manage shared workstations (labs, studios or editing stations, etc.). User-based licenses will not work in this scenario and a serialized installer will instead be required.
  • Your computer is a Windows PC

Minimum system requirements

The minimum system requirements for all current Adobe applications on OS X is Mavericks (10.9). If you need to upgrade your system to Mavericks, you may also do this through Managed Software Centre.

Acrobat Pro DC and CC 2015 applications will only show as available for users running at least OS X 10.9.

Overview

There are three steps:

  1. Obtain your user licenses in the MyConcordia portal
  2. Install the software
  3. Sign in to activate the software on your Mac

 

Obtain your user licenses in the MyConcordia portal

There are two user licenses available: one for Acrobat, and one for the Creative Cloud applications.

Getting the Acrobat Pro license

Visit the MyConcordia portal, sign in and look for the Adobe Software link on the left-hand navigation menu:

msc_myconcordia_nav_552

If this is the first time you're clicking the Adobe Software link, you'll see an acceptance form for Adobe Software that looks similar to the following screenshot. Please read it carefully. If you accept the terms by clicking "I Agree" at the bottom, your user license for Adobe Acrobat Pro DC will be created and you should also see the Adobe Creative Cloud links.

MyConcordia Adobe Acrobat Acceptance form

If you only wish to use Adobe Acrobat Pro, you may skip to the next step and install your software. If you wish to use any other Adobe Creative Cloud apps, please continue to get your user license for Adobe Creative Cloud.

Getting the Creative Cloud license

Still on the software page in the MyConcordia portal, you should now see a documentation page explaining steps for getting the Adobe CC software. Fine Arts staff should ignore the "Do you have Software Centre installed?" question and proceed directly to the Adobe Software Download section below, and see the download links as shown highlighted in green in this screenshot:

myconcordia_cc_download_1332

Clicking this download link is required in order for the portal to create your user license for Adobe CC, and will begin a download of the Creative Cloud installer.

However, you should not use this download file to perform the installation. You can safely delete or cancel the download, as you'll be installing the software through Managed Software Centre. Starting the download is necessary only for creating a user license, and only needs to be performed once.

 

Install Adobe software

Launch Managed Software Centre. You'll find it in your Applications folder, and it may also be already in your Dock. You may also click this link to launch it.

If you do not have Managed Software Centre on your Mac, please open a ticket so that we can get it set up for you.

msc_dock

Software currently available (all are CC 2015 versions):

You can browse the Software listing to find the applications, use the Search bar in the upper right, or browse the Categories drop-down menu on the right.

Adobe apps in Managed Software Centre

Click on the item name or icon for more details, or click the "Install" button to begin the download and installation process:

Managed Software Centre - Zoom install Bridge CC 2015

You can repeat this process to install multiple applications at the same time, or add more at a later time.

 

Sign in to activate the software

When the software installation has finished in Managed Software Centre, you can sign in with your netname to activate the application(s).

When you first launch any of the newly-installed applications for the first time, you'll see a Sign-In window:

aam_signin_required_665

Enter staff.concordia.ca in the E-mail address field, and move to the password field.

aam_staff_concordia_665

The window should immediately redirect to a new login window managed by Concordia. Enter your netname and password, exactly as you would to log into MyConcordia, and click Sign In.

aam_federated_signin_665

You should see a confirmation that the login was successful:

aam_thankyou_665

Your computer should have now activated the Adobe software with your netname, you're done with the process and able to use the software.

If you are having trouble with signing in and have double-checked your password, please open a ticket so that we can assist you and verify whether your user license was properly created.

 

Creative Cloud Desktop App

In the future, you may check the status of your computer's sign in at any time by opening the Creative Cloud application, which can be found in your Applications folder, or in the menu bar. By default, the menu bar item will appear whenever you log in to your Mac, but this can be disabled in the preferences.

ccda_signin_2478

Click the gear icon in the upper right and select "Preferences" to open the preferences window and display the user that is signed in. You may also choose to disable this utility from opening on every login, as it's not required in order to continue using the CC applications.

ccda_preferences_924

You may also remove any of these applications later via Managed Software Centre by finding them in the My Items view and clicking "Remove."


What could go wrong?

Some users will report that they do not see the Adobe CC links once they click the agreement form. If all goes well you should see the links circled in red as shown in the image below. If you do not see the links, please let us know by emailing help@concordia.ca

adobe-cc

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