IITS Service Desk is hiring students to work from home

IITS Service Desk is recruiting current students to work from home part time.

Note: Applicants must be flexible to work weekdays any time between 6:00AM-11:00PM and weekends between 8:30AM-4:30PM.

Scope

Reporting to the IITS Service Desk Manager, the incumbent delivers first level user support services to address the specific requirements of the Concordia student and academic community. 

Primary Responsibilities

• Receive calls, e-mails, requests.  Analyze, troubleshoot, and resolve incidents and technical problems. Escalate to defined second level groups if necessary.

• Record and track all incidents and requests.  Manage the request life-cycle, closing incidents and notifying customers.

• Provide support to students, faculty and staff including Office 365, Zoom, Moodle and many other applications.

Requirements

• Current Concordia University student.

• Familiarity with Concordia's IT Services.

• Excellent knowledge of spoken and written English in order to ask questions to gather information and be able to respond with sensitivity; basic French to respond to and redirect clients as required. 

• Strong customer-service focus with previous customer service experience.

• Ability to decipher and troubleshoot various technical support requests.

• Aptitude to work in a service-oriented environment under pressure.

• Ability to work alone or in a team setting.

• Must be comfortable working with Windows and Macintosh platforms and have experience with MS Office and e-mail software such as Outlook.

Salary: Entry: $14.00/hr. (3 month probation period) 

Apply: Submit a cover letter, résumé, and class schedule to: 

Nicholas Psiharis, Manager - Service Desk

ServiceDeskIT.Employment@Concordia.ca

Application deadline: November 15 2020

Number of vacancies: Multiple

Position: Casual, part time.

Only candidates selected for an interview will be contacted.  Please refrain from contacting the department to inquire on the status of your application.