In this session we will describe some of the ways people often behave in difficult situations which not only limit their effectiveness in solving problems, but also limit their ability to learn to be more effective.
Ronald Smith is Professor Emeritus in the Department of Education at Concordia. He has directed the Centre for Teaching and Learning Services for 24 years before going to Hong Kong to direct the Centre for the Enhancement of Learning and Teaching at City University. He has over 30 years experience in professional development and his research focuses on the application of action science and reflective practice to improving professional practice.
Ron Smith is the 1988 3M National Teaching Fellowship award winner.