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Workshops & seminars, Conferences & lectures

Effecting Change: Improving Service through Systemic Examinations

with Sherra Profit, Taxpayers' Ombudsman for Canada
Friday, November 8, 2019
9 a.m. – 4:30 p.m.

Sherra Profit
Taxpayers' Ombudsman for Canada


Participants must register to attend: Register here


WSSR Coordinator
514-848-2424 x7854, x5473


Henry F. Hall Building
1455 De Maisonneuve W.




In this one-day workshop, Sherra Profit, Canada’s Taxpayers’ Ombudsman, will discuss her role in improving the Canada Revenue Agency’s (CRA) service through individual and systemic examinations. She will speak to the significance of the power to report, the value in addressing issues of fairness, and the importance of ensuring the administration of government services does not further marginalize vulnerable populations.

Ms. Profit will focus on her systemic examination process and discuss how she identifies and reviews systemic issues related to CRA’s service. Against the backdrop of recommendations she has made and the tools available to her, this workshop will develop your skills in identifying systemic issues, researching techniques, writing persuasively, presenting compelling recommendations, and measuring success.

With Ms. Profit’s guidance, you will have the opportunity to work together to examine individual and systemic issues to determine the appropriate actions, research, and methods of resolution.

This workshop will illustrate the importance of universally accessible redress mechanisms that treat everyone equitably, while putting your critical thinking, conflict management, communication and mediation skills to the test.

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