Skip to main content

Communicating with Emotional Intelligence

Course Code: CELD 1200
When you think of the word communication, think about communion, or ‘connecting’ with others… it’s one of the most important keys to your success in business. So, if you’re looking for new ways to improve your communication skills and develop your emotional intelligence, this is the course for you. In it, you’ll explore your personal communication style and measure your EQ (emotional quotient). More importantly, you’ll learn to apply appropriate communication skills and tools in different situations to effectively lead and inspire your team members and better manage change within your organization. Feeling inspired?

Your take-away

This course is a great way to help you:
• Evaluate your EQ and identify your personal leadership strengths and development areas;
• Apply appropriate communication techniques (active listening, inspiring communication, difficult conversations, etc.) within various professional contexts;
• Use effective communication (top-to-bottom and bottom-up) techniques to resolve conflict;
• Select appropriate communication channels for a suitable and professional response;
• Conduct effective meetings that help build the team as a whole to better achieve team objectives.

Our approach

Students will engage in practical and critical thinking courses allowing them to reflect and project themselves in their current or future work environment. Teachers will use many pedagogical techniques such as case studies, group discussions, team presentations, introspection questionnaires to apply learning to real-world experiences. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom).

Who benefits the most?

• Students and business professionals who want to become more effective communicators.
• Mid-level managers and other business professionals who want to broaden their skills to open up new career horizons.
• New and lower-level managers who want to move into a higher management role.
• Recent business grads who want to enter the workforce or business professionals seeking a promotion.
• Newcomers to Canada who want a certificate or diploma from a respected Canadian institution.

Concordia CCE Loyalty Discount

All students who meet at least one of the following conditions, will receive a 10% discount on their CCE course or workshop tuition fees:

1)   Have completed a CCE, Undergraduate or Graduate course at Concordia University in a prior academic term;

2)   Have completed a language proficiency test (IELTS) at CCE;

3)   Have completed a CCE Professional Development Seminar/Workshop.

This discount is based on the information maintained in the Concordia University student information system.

NOTE: This discount does not apply to a language proficiency test enrollment (IELTS) nor to application fees for admission to a CCE program of study.


Back to top

© Concordia University