Mental Health Services
Are you in crisis?
If you’re experiencing mental or emotional distress, don’t wait! Call a hotline that offers counseling or active listening:
- If you are experiencing an emergency situation that requires police, an ambulance, or the fire department dial 9-1-1. For non-urgent calls to the police in the Montreal area dial 514-280-2222.
- Empower Me (password to website is Studentcare): 1-844-741-6389 (Toll free). Connect with qualified counselors, consultants, and life coaches for a variety of issues. Sessions are delivered in-person, by telephone, by video-counseling, or by e-counseling. Services are available 24 hours a day, 7 days a week. As of March 2020, Empower Me is available to ALL Concordia students.
- Info-Social: Speak with a social worker 24 hours a day, 7 days a week; they will give you advice and help you decide what to do about your difficult life situation. Dial 811 and follow the prompts to connect to Info-Social.
- Wellness Together Canada Portal: Mental Health and Substance Use Support: Free counseling with qualified mental health professionals: call 1-866-585-0445, 24 hours a day. Also provides free online educational resources, tools, connections to trained volunteers, group coaching, group mindfulness practice, and a lot more resources. By registering for a free account and completing a short survey, the Portal will provide you with tailored resources! This service is funded in part by the Government of Canada.
- Tel-Jeunes: Phone, text, or live-chat counseling and support for young people ages 20 years & under. Bilingual. Speak with a professional counselor 24 hours a day, 7 days a week. 1-800-263-2266; 514-600-1002 for text support (available between 8 am and 10:30 pm).
- Kids Help Phone: Phone and live chat web/mobile counseling for young people ages 20 years & under. Speak with a professional counselor 24 hours a day, 7 days a week. Call 1-800-668-6868.
- Tracom: bilingual services for people in crisis, as well as their loved ones and caregivers. Includes telephone support, temporary housing, follow-up, and more. 24 hours a day, 7 days a week: 514-483-3033. Part of the Crisis Centers of Québec.
- Suicide Action Montreal: Everywhere in Quebec, 24 hours a day, 7 days a week: 1-866-277-3553. Regional line in Montreal: 514-723-4000.
- Drug and alcohol help: Speak with a trained counselor 24 hours a day, 7 days a week, bilingual, toll-free everywhere in Quebec: 1-800-265-2626. Montreal area: 514-527-2626.
- Tel-Aide: Bilingual, listening services: 514-935-1101.
- Concordia Students' Nightline. Active listening service to all Concordians and Montreal citizens. "We listen to whatever you have to say, judgment free! Your information stays confidential and anonymous!" Thursdays to Saturdays from 6pm to 3am. 438-812-6484.
- Interligne "is a first response centre that provides help and information to those concerned with sexual orientation and gender diversity." Services include a listening helpline (Montreal 514-866-0103/Toll free 1-888-505-1010), online chat support and e-mail support (email@example.com).
Note that due to pandemic mitigation measures, many of our services have changed: read below.
Services are offered remotely
Health Services is following Quebec’s medical directives and guidelines on COVID-19. This has altered our operations and introduced new ways of providing services.
Your first point of contact for mental health issues is still a nurse. But you must call first.
From 10 a.m. - 3 p.m., Monday to Friday, you can speak with a Concordia Health Services nurse. Call 514-848-2424 ext. 3565. When instructed select 5 to reach a nurse.
The nurse will assess your mental health needs and guide you to the appropriate resources as available.
Mental Health Services
Counselling and Psychological Services
During the campus-wide closure, Counselling and Psychological Services is working at a reduced scope. Learn more on their website.
Concordia's Multi-faith and Spirituality Centre
The staff of Concordia's Multi-faith and Spirituality Centre remain available via email and telephone to talk and listen about any issues you may be experiencing. Call (514) 848-2424 extension 3593. They offer one-on-one consultation for your questions and concerns in matters of faith, spirituality, values, ethics and the self.
Employee Assistance Program
Faculty and staff members who are looking for counselling (and are eligible for health benefits at Concordia) can access therapists through Concordia's Employee Assistance Program.
External and online resources related to COVID 19
Many mental health and health organizations have put out online programs and services to support your mental health; these are tailored to the stressors and experiences particular to COVID-19.
- Wellness Together Canada Portal: Mental Health and Substance Use Support: free online educational resources, tools, and connections to trained volunteers and qualified mental health professionals. By registering for a free account and completing a short survey, the Portal will provide you with tailored resources! Free counselling is also available; call 1-866-585-0445, 24 hours a day. This service is funded in part by the Government of Canada.
- Mental Health and the COVID-19 Pandemic, from the Centre for Addiction and Mental Health (CAMH): Resources to cope with stress and anxiety relating to COVID-19, including self-help tools to assess and manage your stress.
- Mind Control: Managing Your Mental Health During COIVD-19, offered by University of Toronto: a free, 3-hr. online course that helps participants manage their mental health during the COVID-19 crisis. Provides tools to deal with increased isolation and the loss of normal interactions; walks participants through understanding and managing the effects of anxiety and isolation.
- Silvercloud: A free stress management program that focuses on resilience. Helps you to identify and enhance existing strengths and skills, and build new ones.
- Eight modules to be complete in your own time and at your own pace over approximately eight weeks. Each module contains reading material, video and audio clips as well as interactive and engaging activities that will help you to manage stress and build resilience.
- Mental health and COVID-19, from the Conference Board of Canada: video series focusing on the mental health of workers; updated weekly. Titles include:
- Mental Health and COVID 19
- Calm and COVID 19
- Dealing with Isolation and COVID 19
- Care for your Coronavirus Anxiety, from Shine App and Mental Health America: Self-help resources, articles, meditations, etc. to care for anxiety related to COVID-19.
- Pandémie de la COVID-19: conseils psychologiques et informations au grand public, from the Ordre des psychologues du Québec (OPQ): lots of information, articles, and resources in French, vetted by the mental health professionals of the OPQ.
- FACE COVID – How To Respond Effectively To The Corona Crisis, by Dr. Russ Harris, author of The Happiness Trap: short video illustrates how to use Acceptance and Commitment Therapy (ACT) to deal with the Corona crisis and the fear, anxiety and worry that goes with it. An accompanying booklet expands upon the content of the video.
- Impacts of COVID-19 on Substance Use, from the Canadian Centre on Substance Use and Addiction (CCSA). “CCSA is the go-to place in Canada for trusted information on COVID-19 and substance use.” They have put together a suite of resources from websites and organizations from around the world, as well publications from their own experts.
- Hope for Wellness Help Line. The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada
Services available remotely
All Concordia students have access to psychological services in the community:
- Undergrad students covered by the Concordia student health insurance plan have some coverage for therapy in the community
- International students have some coverage through the Blue Cross Health Insurance Plan (p. 3 of the policy booklet)
- ALL Concordia students have access to counsellors 24/7, 365 days per year through Empower Me (password to website is Studentcare): 1-844-741-6389 (Toll free).
Whatever health plan you are covered by, explore the website to learn what you are paying for, and use it. You can use your coverage while waiting for counselling services on-campus, or after you have reached the maximum number of sessions available on-campus.
There are many psychology centers in the community that charge on a sliding scale or give discounts depending on income. Many centers also offer psychotherapy remotely (via telephone or videoconferencing) from the comfort of your home, as well as in-person appointments. Please note that Québec-based psychologists can only offer tele-therapy to residents of provinces where they hold licensure. Local centers offering psychotherapy include:
- PsyMontreal: students covered by the CSU health plan are given preferred rates
- The Montreal Therapy Center: fees based on a sliding scale according to household income
- The Emotional Health CBT Clinic: scroll down to Determining the fee for more information
- The Argyle: information about their sliding fee scale in the third paragraph
- Medipsy: can "provide you with low-fee services". The best way to contact them at this time is via email
- Tracom: support by telephone and more. 514-483-3033
- Mindspace: offer therapy options at a "reduced rate". They are also offering free online COVID-19 support groups.
You can access these affordable mental health resources whether you have coverage or not.
You do have to pay up-front for therapy in the community. But by submitting your claims using your insurance plan's app and by registering for direct deposits, you can get your reimbursements back quickly.
There are many other mental health resources in Montreal, including many hotlines that offer counselling, active listening, and support. The Information and Referral Center of Greater Montreal can help you find even more resources you need: from 8 a.m. to 6 p.m., 7 days a week, dial 2-1-1. If 2-1-1 does not work on your cell phone call 514 527-1375.
If you have to consult a health professional when our offices are closed, consult our After-Hours section.
- Health Services