Using the Service / Frequently Asked Questions (FAQ)
Using Concordia University Health Services
Who can use Health Services?
The following people are eligible (certain conditions may apply):
- Concordia students who are currently registered for at least one course.
- Current Concordia staff and faculty (except timesheet employees).
- Some retired staff and faculty; check your collective agreement.
- Physician services
- Nursing services
- You can drop in to see a nurse without an appointment or you can book an appointment.
Mental Health Services
Health Services has psychiatrists. You cannot book an appointment directly; your first step is to drop in and speak with one of the nurses who will assess your situation and connect you with appropriate resources.
Health Promotion Services
You can book an appointment with a health promotion specialist for healthy living counselling regarding issues such as smoking cessation, healthy eating, weight loss, weight gain, stress management and more. Other services we offer include: support for student, staff, and faculty projects; class presentations on a variety of health and wellness topics; providing consultation and expertise to university committees; and more. Contact the health promotion specialists directly for more information.
- You do not need to provide health insurance coverage to see a nurse or health promotion specialist.
- To see a doctor or psychiatrist you will have to provide valid coverage under Quebec Medicare, Medicare from another Canadian province or Territory, or Blue Cross insurance for international students. If you cannot provide valid health insurance you will be charged for your visit.
- We offer a number of health-related services to meet your needs. Most of these services are covered by provincial medicare, private health insurance, and student ancillary fees, but a small number are not and must be paid by the patient. Please consult "Fees for Non-insured Services" for more information.
Doctors and nurses at Health Services may provide medical notes under specific conditions.
Health Services can provide you with copies of your medical records.
The Health Services website is your go-to resource for reliable information about healthy living (e.g. smoking cessation, healthy eating etc.) as well as information about health issues (e.g. cold/flu, yeast infection etc.).
Yes, if you are currently registered as a student. If you were registered in the preceding academic term, come see us to clarify whether you can still use Health Services.
You will be asked to provide a valid Concordia student ID card when you register for your appointment. You will also need to show your provincial ('Medicare") card or international student insurance card to pay the doctor (this is separate from the Concordia Student Health and Dental Plan).
No. Health Services is available to students who are currently registered, and for some students who were registered in the preceding academic term. This is because the services are paid for by undergraduate and graduate student fees. (Do you know what you're paying for as a student? From a greenhouse on campus, to free lunches, to a legal information clinic, explore the sites to learn what you're paying for!).
We are one of the only clinics in Montreal that accepts out-of-province Medicare cards. At most other clinics, you will have to pay up-front, and do the paper work to get reimbursed by your province. At Health Services, we do this for you. HOWEVER, you have the responsibility to maintain your provincial health coverage by informing your provincial health office that you are studying in Quebec.
Nothing in life is free. Health care in Canada is paid for by your tax dollars. Additionally, you pay undergraduate or graduate student fees, which cover services offered to students, including Health Services.
Every few years, you must renew your provincial health insurance to keep it valid. Make sure to renew it before the date on the card.
If you are from out-of-province, to maintain your provincial health coverage while you are studying in Quebec you must inform your provincial health office that you are studying in Quebec.
There are some services Medicare does not cover, including dentists, optometrists, most physiotherapy, pills and more. These are often covered by your supplementary health insurance plan, such as I have a plan or Blue Cross.
You do not need to show your health insurance card to see a nurse or health promotion specialist, as they are paid by your student fees. Doctors are paid by health insurance, so to see a doctor, you must bring your valid health insurance card. If you don't have your card, we will charge you for the visit and give you a receipt; you will be able to ask your insurance provider about reimbursement.
Samples sent to a laboratory (for example, for Sexually Transmitted Infection (STI) testing and other external tests (x-rays, scans, etc.) will also require insurance or payments.
Medical insurance covers most physician visits as well as many other health services. If you lose your Medicare card or if it expires you should replace it, otherwise you will have to pay for any services you use that they cover.
Those with Quebec Medicare can contact the Régie de l'Assurance Maladie (RAMQ) to obtain a replacement.
Canadian residents with Medicare cards from another province can find replacement information on their provincial health department’s website.
Note: Nursing services are not paid for through Medicaire. Therefore, you do not need to provide proof of insurance to access these services.
All Canadians have access to health insurance; you just have to do the legwork to sign up for it. Visit your provincial health department’s website to learn how to register.
All international students are required have health insurance before registering for classes.
That being said, yes, you may use Health Services if you don’t have health insurance. However, if you see a doctor or a mental health professional, you will have to pay for your visit out-of-pocket if you don’t have valid insurance.
Medication renewals are a mostly predictable event. The pharmacist can tell you how many refills you have left. When you have 6-8 weeks of medication remaining, call the clinic to book an appointment with a doctor. This way, you won’t run out of medications before you see the doctor.
If you do not have enough medication to last until your doctor’s appointment, your pharmacist is now authorized to renew some prescriptions issued by your physician.
We do not renew prescriptions in the urgent-care, same-day clinic. Medication renewals are a mostly predictable event and it is your responsibility to ensure that you have enough medications.
If you do not have enough medication to last until your doctor’s appointment, your pharmacist is now authorized to renew some prescriptions issued by your physician. Or you can go to a local community clinic.
We do not renew prescriptions by fax. Prescriptions are required for many medications because they require medical assessments to ensure that they continue to be appropriate for you. Your doctor must evaluate if the medications are working, if they are causing side effects, and if they might interact with other medications you are taking. They can only do this in person, at an appointment. To make sure that you do not run out of medication, book your appointment while you still have enough medication for at least 6-8 weeks.
Come to Health Services. A nurse is the first person you’ll talk to for mental health matters. She will discuss your symptoms with you and help you find the appropriate resources. Don’t wait until the symptoms are overwhelming!
The earlier you come and see us, the better. Symptoms like anxiety, stress, sadness, depression, and decreased motivation can worsen during stressful periods (such as exam time or when deadlines are approaching) and can affect your performance. Treatments can take time to take effect, and we want to help you take on life (and exams!) in the best shape possible.
See our Mental Health page for more information.
Don’t wait until the symptoms are overwhelming! Symptoms like anxiety, stress, sadness, depression, and decreased motivation can worsen during stressful periods (such as exam time or when deadlines are approaching) and can affect your performance. Treatments can take time to take effect, and we want to help you take on life, school, and exams in the best shape possible.
Talk therapy is available without referral at Counselling and Psychological Services for students, and through the Employee Assistance Program for faculty and staff. Multi Faith Chaplaincy offers one-on-one consultation for your questions and concerns in matters of faith, spirituality, values, ethics and the self.
If you’re not sure if talk therapy is going to be enough, come see us at Health Services.
If you suspect you might have ADHD or a learning disability, you may discuss this with a doctor at an appointment at Health Services. Depending on your symptoms, they may suggest further testing and refer you to a specialist.
Medications for ADHD are only prescribed at Health Services after proper evaluation and diagnosis, which can take some time. Do not wait until exam period.
The Access Centre for Students with Disabilities (ACSD) offers support and services for students with a variety of disability conditions.
If you are a woman and you’ve had sex with a man, you could become pregnant. Learn more about emergency contraception. Plan B is available at Health Services from the nurses without appointment.
If you have had sexual contact, you should get tested (even if you always use condoms). Sexually transmitted infection testing is like flossing: do it regularly! Routine testing is recommended at least every year and maybe more often depending on your risk factors - ask a health care professional to be sure. If you have no symptoms, book an appointment with a nurse for STI testing. If you have any symptoms of a sexually transmitted infection, come in and be seen in our urgent care clinic.
Getting the results of your medical tests is as important as getting the tests done! The health professional who ordered the test will tell you how long it takes for the results to come in. Book an appointment with the person who ordered it to discuss your results. Results will not be given over the phone.
If the doctor asked you to book an appointment, it is because the reason can wait until the appointment. If the issue is urgent, we will ask you to come in to urgent care.
A Health Services health professional can provide you with a requisition (order paper) for blood tests. You will go to a nearby center to have your blood sample taken. Blood test results are sent to Health Services, and reviewed by the health professional who ordered the test.
Health Services has general medical practitioners (GP). We do not have medical specialists. The health professionals at Health Services can help you with many of your health concerns, and we can refer patients to a medical specialist if necessary.
Ask your dentist how often you need to see them – it is case-by-case. If it’s been more than a year, you’re due for an appointment.
At your appointment, ask the dentist when they want you to be seen again. If you are having symptoms, you may want to see a dentist sooner – dental pain doesn’t go away without treatment.
The student health insurance plan at Concordia offers a Network of dentists and other professionals who offer discount prices to students covered by the plan. Check with your insurance company to learn more.
When you book your appointment, ask the dentist’s office about their costs. Preventative dental care such as regular checkups, cleanings and good hygiene (regular brushing and flossing) is generally less expensive (and less bothersome) than treating dental problems.
For eye infections or injuries, come see us. For general eye health and vision testing, you may need to see an optometrist (eye specialist). There are no optometrists at Health Services. The student health insurance plan at Concordia offers a Network of optometrists and other professionals who offer discount prices to students covered by the plan. Check with your insurance company to learn more.
If it’s been more than a year or you’re having symptoms you’re probably due for an optometrist appointment.
Health services has an urgent-care, same day clinic for concerns that cannot wait until a booked appointment. All patients without a booked appointment are first seen by a nurse. She will determine what is the right course of action for your care. If you think you might need to see a doctor, come to the clinic as early in the day as possible.
You can come to the clinic to discuss health concerns with one of our nurses. She can help you decide the best course of action based on your needs.
In the past, many doctors recommended an annual physical or 'check-up'. However, medical organizations are now moving away from the yearly exam recommendation; research has found that they are not necessary and can cause unnecessary testing and worries.
You may need to see your doctor:
- When you are sick.
- When you have a symptom that could mean illness.
- To manage chronic or ongoing conditions.
- To check on the effects of a new medicine.
- To help with risk factors like smoking or obesity.
- For prenatal care, if you are pregnant.
- For lifestyle issues like family planning.
- For other reasons that are based on your individual needs.
See the Choose Wisely Canada website for more information.