Concordia University


Frontline administrative service team

Rapid service with the F.A.S.T. team

The start of the academic year is always an exciting and busy time for new and returning Concordia students. You may have such questions as: Where can I get information? How do I access the MyConcordia portal? Where can I obtain my student ID card?

Throughout the year, you can get answers to these questions – and many more – at the Birks Student Service Centre.

At the beginning of the Winter semester, services will be enhanced at various times on weekdays from Monday, January 5, 2015 to Friday, January 30, 2015. We encourage you to take advantage of these services to help you through this busy period.

Our services

We want your experience at Concordia to be successful. Take advantage of these services – not only at the beginning of the semester but throughout your time at Concordia by visiting the Birks Student Service Centre. If you have any questions about our services, please call 514-848-2424 extension 2668. We look forward to seeing you on campus!

Additional Service Assistants will be available to:

  • Respond to inquiries about
    • Tuition and fees
    • Account restrictions (registration blocks)
    • Permanent code surcharges
    • payment and withdrawal deadlines
    • late payment and interest fees
    • payment arrangements
  • Accept and process payments made by personal cheque, certified cheque, money order and debit (Interac) card;
  • Accept and verify Permanent Code documents; and remove a Permanent Code surcharge from your student account if the documents are in order;
  • Accept and verify proof of Quebec Residency Code documents for students who were born in Quebec; and change tuition fee assessment to Quebec Residency rate;
  • Negotiate payment arrangements for students with an outstanding balance from a previous term in order to remove an accounts restriction.

Birks Student Service Centre, S-LB-185.

Services at the general service points will be available from

  • January 5 to 9
    • 9 a.m. to 6 p.m. — Monday - Thursday
    • 9 a.m. to 5 p.m. — Friday
  • January 12 to 21
    • 9 a.m. to 6 p.m. — Monday – Thursday
    • 10 a.m. to 5 p.m. — Friday
  • January 22
    • 9 a.m. to 4 p.m.
  • January 23
    • CLOSED
  • January 26 to 30
    • 9 a.m. to 6 p.m. — Monday - Thursday
    • 9 a.m. to 5 p.m. — Friday
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