Concordia University

http://www.concordia.ca/content/concordia/en/research/learning-performance/tools/learning-toolkit/support/it-support.html

IT support

Non Research Sites

Technical support: The CSLP software is available at no cost to any school wishing to use it. Users will have access to all the technical CSLP support material and will be placed on a distribution list and notified when revisions to the software have been made. Note, however, that the CSLP cannot provide free technical support to non-research sites.

Our rates for technical support are: 

  • Up to 1 hour (help with basic installation) = $50
  • One-half day (1-3 hours) = $125
  • Per day (three to six hours) = $250

And in the event an on-site visit is required, please add:

  • Travel time (round trip) = $200 half day; $300 day
  • Travel costs = airfare or kilometers, ground costs, accommodations, meals, etc.
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