As part of the Learning and Development Calendar, this training session aimed at front-line staff and managers takes a relationship-based approach to customer service.
This includes understanding the key factors inherent in maintaining customer satisfaction; the building of long-term relationships with the customer and the resolution of customer-related problems with the goal of maintaining satisfaction at all times. This approach is applicable to both ‘’internal’’ and ‘’external’’ clients.
When: Wednesday, April 25, and Thursday, April 26, 2012, from 8:30 a.m. to 4:30 p.m.
Where: Club St-James, 1145 Union Ave. (corner of René-Lévesque Boulevard West)
Refreshments will be served throughout the day, as will a hot lunch.
While the workshops are offered at no cost to the employee, space is limited to 18. Registration is mandatory on my empath within the portal. See the Learning and Development Calendar on the Human Resources web pages for details.
These courses are specifically designed for administrative managers of the university. Other similar courses, designed for Department Chairs, College Principals, Associate Deans, Associate University Librarians, Supervisory Librarians and Program Directors, are or will be offered by the Centre for Academic Leadership.
For questions, comments or suggestions, please contact training@concordia.ca.
Related links:
• Learning and Development Calendar
• Information on enrolment and cancellations
• Department of Human Resources
• "Employees can now spring ahead" — NOW, April 6, 2011
