Maintenance on voice services system to take place after business hours
On Tuesday, February 19 between 5:30 and 6:30 p.m., the following service interruptions may occur, due to system maintenance:
• Voicemail via IMAP email will be unavailable.
• Voicemail web interface (Cisco PCA) will be unavailable.
• Certain phone displays may flash/re-register.
• Call centre agents will be prompted to okay a status change. Agents will need to set the status back to ‘ready’.
Phone conversations in progress will not be interrupted.
For questions or concerns, contact the Instructional and Information Technology Services (IITS) Service Desk at 514-848-2424, ext. 7613, or at help@concordia.ca.
Related link:
• IITS Service Desk
