Beware of technical support phone scam

Callers pretending to be from companies such as Microsoft, Windows Support, HP, supposedly to fix a computer problem have randomly targeted several members of the Concordia community. Many calls have originated from 1-253-802-0308, though the phone number may vary.

The caller advises potential victims that their computer has been flagged by their service provider and asks that special instructions be followed to remedy the situation. These allows the caller to trick people into installing malicious software on their computer, or even take remote control over the computer, thereby leaving it vulnerable.

Instructional and Information Technology Services (IITS) wishes to remind the Concordia community to ignore any such calls.

IITS’ desktop support contracts and campus agreements with Microsoft and HP will never result in users receiving calls to their office or home directly from the manufacturer.  These calls can be hazardous for your computer.

If ever unsure of the authenticity of a call, do not hesitate to contact the IITS Helpline at help@concordia.ca or 514-848-2424, ext. 7613. 

Related link:
•    Concordia’s IITS