Pour obtenir des instructions en français
Concordia University provides 802.11n compatible wireless networking for all of its currently registered students, active faculty, and active staff. Guest wireless accounts may be granted (for a small fee) to visitors who are unable to connect via the Eduroam network. To place a request for a guest wireless account fill out the following form.
Note: If you reached this page by connecting to the wireless network SSID 'ConcordiaWirelessInfo' you will only be able to browse through this website. After properly configuring your device using the instructions found below, you will be able to connect to the wireless network SSID 'ConcordiaUniversity' and access all websites.
Select your operating system and follow the instructions.
Note: IITS is unable to provide specific instructions for devices not listed above. * In addition, the IITS Service Desk and Services Areas are unable to provide official support for devices running Android, Linux and Unix platforms. To aid in the setup, please refer to Concordia's wireless authentication protocol, listed below.
| SSID: |
Concordia University |
| Authentication: |
WPA2 or WPA (WPA2 is preferred) |
| Encryption: |
AES or TKIP (AES is preferred) with WPA2 Authentication, TKIP with WPA Authentication. |
| 802.1x/EAP Type: |
PEAP |
| Authentication Method: |
MS-CHAP V2 |
Although 802.11n technology is backward compatible with 802.11b,g,a, certain older legacy wireless adapters will require a firmware upgrade and driver update. Also, please note that some wireless adapters (produced before 2004) may need to be replaced.
Wireless Support
Please do not hesitate to contact the Service Desk about a wireless issue.
- Webform: Submit a support request via webform
- In-person: SGW: H925, LOY: CC207
- Phone: 514-848-2424 ext. 7613
- E-mail: help@concordia.ca *
* When contacting the Service Desk via e-mail, please include the following information:
- Netname (student ID if unknown)
- Email address
- Phone number
- Operating System (ex. Win XP, Mac OSX)
- Wireless Interface Mac Address (also referred to as Physical Address or Ethernet Address)
- Exact date/time that you experienced problems
- Specific building and room number (not just the floor number)
- Error message or detailed description of what occurred
How to obtain your computer's mac address
Windows XP & Vista
- Click Start and select Run
- In the run prompt type cmd and press enter
- A black text window will appear on your screen.
- Type ipconfig/all and then press enter
- Make note of the Physical address
Windows 7
- Click on the network icon in the bottom right-hand corner of the screen, just to the left of the clock.
- Select Open Network and Sharing Centre.
- Click Change adapter settings on the left panel.
- Double-click on Local Area Connection.
- Click on the Details button.
- The MAC address is listed as Physical Address.
MAC OS X
- Go to the apple menu and select About this Mac
- In the about box, you will see a button labeled More Info
- Click More Info, and you will launch OS X's System Profiler
- Once in the profiler, you can select Network, which will display the Ethernet Address
Clearing your computer's cache (Windows only)
When you successfully log on to a wireless or wired network that uses Protected Extensible Authentication Protocol (PEAP) authentication, your credentials are automatically stored in the computer for reuse. This may sometimes interfere with your computer's ability to accept new credentials. To clear the cache, visit the following Microsoft Support Page.
