Learning & development calendar

CV Writing and Successful Interviews (2-hr workshop)

Purpose: This workshop provides participants with guidelines on drafting their CV and cover letter for Concordia University and a good understanding of what managers are looking for in candidates during an interview.

• Writing an attractive and original CV and cover letter
• Understanding the principles of being interviewed

Stress Management: A Practical Guide (2-hr workshop)

In this workshop participants will learn how stress affects the body and identify the causes and signs of stress. A variety of effective stress management strategies will be outlined that include relaxation techniques, problem-solving strategies and cognitive strategies. The workshop will also include recommendations for healthy living that can make a person less vulnerable to stress or make stress less intense when it does appear. Activities will help participants identify sources of their stress and several strategies they can implement to effectively manage it.

Service Focus: Ability to understand clients' needs and ensure satisfaction (2-day course)

For front line employees

This training is predicated on a relationship-based approach to customer service which aims at understanding customers’ needs, and ensuring satisfaction. This includes understanding the key factors inherent in maintaining customer satisfaction and mastering specific skills to be effective. Implicit in an effective customer service interaction are mutually favourable outcomes, an increase in overall satisfaction and heightened customer loyalty. This approach is applicable to both "internal" and "external" clients.

Effective Minute Taking (1-day course)

A good minute-taker needs to listen carefully to discussions, extract relevant points and present that information in a clear, concise and useful format. This is particularly challenging when a discussion is heated and issues are highly contentious. Learn to:

• Listen to discussions objectively
• Focus on the line of discussion even when debate becomes heated
• Extract relevant information from discussions
• Use concise language to summarize the discussion and decisions of the meeting
• Present minutes in a useful format

CV Writing and Successful Interviews (3-hr workshop)

Purpose: This workshop provides participants with guidelines on drafting their CV and cover letter for Concordia University and a good understanding of what managers are looking for in candidates during an interview.

• Writing an attractive and original CV and cover letter
• Understanding the principles of being interviewed

Communication Skills Workshop for employees only (3-hr workshop)

Note: If you are a manager, please go to the MANAGERS ONLY tab (see "Interpersonal Skills" course to be offered in October)

This workshop provides a theoretical framework, information and practical exercises to help participants understand and practice effective communication strategies.

Effective Meetings (1-day course)

This training session teaches the participant to effectively lead different types of meetings by integrating the key factors of successful meetings, by determining the different roles of each participant, and by learning how to manage difficult participants. The following methods of decision-making and problem-solving are also part of this session:

• Understanding the factors that lead to a successful meeting
• Structuring and managing meetings
• Leading effective discussions
• Making decisions
• Experimenting with different methods of problem solving
• Evaluating and improving meetings

CV Writing and Successful Interviews (3-hr workshop)

Purpose: This workshop provides participants with guidelines on drafting their CV and cover letter for Concordia University and a good understanding of what managers are looking for in candidates during an interview.

• Writing an attractive and original CV and cover letter
• Understanding the principles of being interviewed

Understanding Your Pension Statement (1-hr workshop)

The aim of this workshop is to assist members in understanding the purpose of the annual Pension Statement, and to provide explanations on the information contained in this document.

Emotional Intelligence for employees only (2-day course)

Note: It is not recommended you register to this course if you have already completed the "Customer Service 2: Abilities to manage emotions with difficult customers" course last year, as the content is very similar.

This training is aimed at developing the fundamental concepts and skills related to emotional intelligence:

• Self-awareness
• Awareness of others
• Conflict management
• Management of emotions

Time and Priority Management (1-day course)

This training is aimed at developing work-related effectiveness in order to do more with less. By working on special techniques and behaviours, participants will be able to more effectively manage their time and priorities.