Concordia University

Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: February 27, 2019
Deadline: March 13, 2019
Grade: 9


This posting represents a maternity leave replacement effective until June 1, 2020.


Reporting to the Supervisor, Book & Coursepack, the incumbent is responsible for coordinating custom publishing requests and for the cost effective, timely ordering and returns of educational material, while providing excellent customer service to faculty, students and staff.

Primary responsibilities

  • Determine cost effective offering quantities for each title as requested by faculties; assess previous sales history, new or previously adopted title, and determine optimal quantities of "new books", "used books", "rentals", "e-books" and "guaranteed buyback" for each title, striving to supply all needs while minimizing returns and associated freight costs.
  • Obtain permission for copyright clearance through copyright license agreement and /or from publishers, log all copyright material detail electronically, maintain the list of ISBN’s for the University as a whole and provide training in Copyright research and production.
  • Locate suppliers and meet with sales representatives, negotiate best price, discounts and other incentives as well as address any problems including invoice discrepancies, shortages, missed or late deliveries and customs paperwork.
  • Determine if inventory quantities are sufficient for needs, order more materials when necessary and ensure accurate inventory counts for the year-end inventory count as well as verify monthly counts where applicable.
  • Act as the liaison between the Concordia Bookstore and our external suppliers; inform retail staff of all educational material changes, delays, back orders, and price changes, provide product information and answer any inquiries from retail staff.
  • Ensure timely co-ordination of textbook returns to publishers at the end of each term; assess the return quantities and request extensions to invoices, notify faculties of proposed textbook returns in the event the textbook is used for another term and generate permission letters, return worksheets and invoices from the Bookstore system; ensure that freight costs associated with these returns are minimized.
  • Finalize the terms’ transactions, reconcile any and all discrepancies and maintain and prepare invoices for processing on a strict deadline basis.


  • Diploma of Collegial Studies (3 year technical DEC) in a field related to the primary responsibilities and two to four years of relevant work experience.
  • Good knowledge (Level 4) of spoken and written English and basic knowledge (Level 3) of spoken and written French.
  • Excellent customer service skills.
  • Knowledge of the university course and session structure.
  • Basic knowledge of Word, Excel and Access and working knowledge of Adobe, Scanning software, Books-in-Print (site-license) and other network databases.
  • Good understanding of procedures adopted in the bookstore Point of Sale System, an asset.
  • Strong organizational skills, ability to multi task and embrace and adapt to change.
  • Capable of supporting stress and pressure in a high-volume service environment.
  • Ability to work independently and within a team setting.


$26.63 to $32.04 per hour



Interested applicants must submit a curriculum vitae with a covering letter by March 13, 2019. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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