Concordia University

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Job description

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ENROLMENT SERVICES, BIRKS STUDENT SERVICE CENTRE

SERVICE ASSISTANT (P1670)


Posted on: February 26, 2019
Deadline: March 12, 2019
Grade: 6*

Note

This posting represents a temporary leave replacement effective until May 1, 2020. Work schedule: 35 hours per week.  Monday, Tuesday, Wednesday and Friday: 9:30a.m. - 5:30p.m. Thursday: 10:30a.m. - 6:30p.m.

Scope

Reporting to the Manager, Birks Student Service Centre, the incumbent is responsible for providing welcoming and professional front-line customer service. He/she provides information concerning the university administrative and financial issues and accurately processes a wide variety of financial and non-financial transactions. The Service Assistant is also responsible for resolving student concerns within the scope of the role and for escalating more complex issues to the appropriate resource.

Primary responsibilities

  • Provide information and assistance to students regarding university procedures, guidelines and requirements. Liaise with various university departments to resolve more complex questions or situations as required.
  • Process a wide variety of student-related transactions which include the submission of various forms, creation of student ID cards, payment of tuition and fees, etc.
  • Prepare enrolment status letters, at the request of the student.
  • Verify documentation pertaining to applications and other forms. Interpret and review information on file for students and account status.
  • Distribute and record the disbursement of student aid cheques as per established rules.
  • Provide information and service related to students’ account.
  • Process socio-demographic changes on behalf of the student on the student information system (SIS).
  • Close electronic payment deposit shift; balance and verify daily cashier transactions register and submit all covering payments to the Student Accounts Office.
  • Accept and review with the student documentation for Student and Enrolment Services programs and ensure timely forwarding of documents to the appropriate department.
  • Provide reception duties on a rotational basis.

Requirements

  • Diploma of Collegial Studies (two year pre-university DEC) and one to two years of work experience in a customer service role. Previous experience working in an academic setting desirable.
  • Knowledge of Concordia University rules, regulation and the academic calendar an asset.
  • Good knowledge (Level 4) of spoken and written English to communicate effectively with students and faculty; basic knowledge (Level 3) of spoken and written French to answer general inquiries. Knowledge of additional languages an asset.
  • Basic knowledge of Word to edit documents. Knowledge of the Student Information System (SIS) an asset.
  • Excellent interpersonal and communication skills with the ability to deal firmly but politely with students and other concerned parties.
  • Aptitude to work in a service-oriented environment as both a member of the team and independently.
  • Sensitivity to students’ concerns
  • Approachability, being sensitive and patient with others, ability to keep composure and to be a calming influence in a difficult situation is desirable.
  • Keen attention to details with the ability to multitask and work under pressure. Ability to respond to a large number of client inquiries highly desirable.
  • Ability to work outside normal operating hours.

Salary

*Please note this is a Pay Equity designated position PE261-14A and that the associated salary range is $23.31 to $27.68 per hour

Union/Association

CUSSU

Interested applicants must submit a curriculum vitae with a covering letter by March 12, 2019. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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