Concordia University

Job description

Candidates will receive an email confirmation when submitting their application online. However, only candidates selected for interviews will be contacted. Please allow one (1) working day from the time you send in your application to receive an email confirmation.



Posted on: March 15, 2019
Deadline: March 28, 2019
Grade: N/A


This is a full-time two-year contract position (renewable for further terms of five-years).


Reporting to the Director and Senior Advisor, Rights and Responsibilities, the incumbent assists in carrying out the functions of the Office of Rights and Responsibilities as defined in the Code of Rights and Responsibilities, BD-3 (the "Code") and related policies by working with University members to resolve incidents involving alleged violations of the Code in an effective and constructive manner. He/she reviews University-related behavioral complaints and cases of concern, and will provide assistance as required to such incidents.

Primary responsibilities

  • Advise, assist and support members of the University in resolving incidents involving alleged violations of the Code in an effective and constructive manner; apply an in-depth knowledge of Concordia's rules, regulations and practices to behavioral situations, specifically related to the functions of this Office.
  • Conduct intake interviews, design effective case plans, meet deadlines and evaluate results; participate in case review to foster efficient caseload management.
  • Work closely with the members of the Office of Rights and Responsibilities to meet annual objectives and develop best practices.
  • Foster constructive and effective relationships with University members in promoting the office's mandate, role, and the rights and responsibilities set out in the Code as well as fostering a safe and respectful environment.
  • Participate in the development, implementation and evaluation of the Office's outreach initiatives, communication strategies, promotional materials, educational programming and training.
  • Assist with the regular casework, file, and database management, as well as the preparation of the annual report including the gathering and analysis of casework data, statistics, findings, trends, recommendations, and information for effective planning.


  • Bachelor's degree in social sciences or in a field related to the primary responsibilities and four to seven years of experience working in a university environment, and/or experience in a conflict resolution role in a complex administrative environment.
  • Experience providing intake and complaint handling services as well as administering and correctly interpreting policy provisions, procedures, and agreements in a university setting, mental health organization or similar organizations.
  • Well-developed listening, analytical, interpersonal and mediation skills.
  • Excellent communication skills with the ability to deal sensitively with individuals as well as to speak to groups.
  • Capacity to manage crisis interventions and make complex decisions under pressure.
  • In –depth understanding of conduct regulations and behaviour management experience.
  • Capacity to interact with people from diverse backgrounds in a sensitive, equitable manner, and work effectively with University members who are experiencing difficult situations and varying degrees of distress, or who may require special attention.
  • Demonstrated knowledge and experience in addressing issues related to intersectionality and both harassment and sexual violence.
  • Very good knowledge (Level 5) of written and spoken English and good knowledge (Level 4) of spoken and written French.
  • Good knowledge (Intermediate Level) of Microsoft Word, Excel, Outlook, and PowerPoint and familiarity with or ability to learn new database software.
  • Superior ability to maintain a high degree of confidentiality, professionalism and discretion commensurate with the mandate of the Office of Rights and Responsibilities.
  • Diligent attention to detail as well as excellent organizational and time-management skills.


$72,380 - $83,981 per annum



Interested applicants must submit a curriculum vitae with a covering letter by March 28, 2019. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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