What to do in an emergency

Emergencies are most often unpredictable and happen with little or no warning. Taking a few minutes to get familiar with your surroundings, such as the location of the nearest emergency exits, and reviewing emergency procedures is simply good common sense. Knowing what to do and where to go can save valuable seconds and your life.

Reporting an emergency

Given Concordia University's size and two campuses with over 70 different buildings and civic addresses, it is recommended that you call Concordia Security prior to calling 911.

Security agents are trained to respond to a variety of emergencies and can provide assistance quickly, often responding within minutes of your call.

If the incident requires Emergency Services, such as ambulance, police or fire department, the Security Department dispatcher will keep you on the line and connect you directly with a 911 operator to ensure a coordinated and efficient response. Security will respond to the location of the emergency and have agents waiting for responding emergency services to escort them to the exact location of the emergency, saving valuable time.

Calling campus security

From an internal phone dial 3717. From a cell phone or any external phone dial 514-848-3717. Once connected you will be prompted to press #1 for an emergency or #2 for a non-emergency call. You should press #2 for routine and non-urgent calls and only press 1 for emergency situations.

514-848-3717 is a free call from any public pay phone located on campus.

Emergency phones are located in several locations on Campus. When used, they will connect you directly to Security.

Fire phones are located in most high rise buildings, usually near emergency exits. If no other phones are available, they can be used to communicate with Security during an emergency.

When reporting an emergency:

1. Call from a safe location.
2. Remain calm.
3. Be prepared to give as much information about the emergency as you can (what the emergency is, where it is, if there are injuries and how serious, etc.)
4. The dispatcher will ask questions and/or connect you with Emergency Services (911) so do not hang up until you are told to do so. The dispatcher may also give you instructions.