Skills of Communication is a full-day session featuring the tools and tips of better verbal communication. It will test your assumptions and mental models and for many it may be the first time you learn about the Ladder of Inference, the Johari Window and more. The goal is to make you more aware of the tools available to help you become a better communicator in both your work and personal lives. The mastery of these skills is a long-term process, but by simply becoming more conscious of the various communication styles, including your own, you can approach conversations differently and change conversational direction to achieve better outcomes.
To increase participant awareness and application of tools available to them to become better communicators in work and life.
Through participating and completing this workshop, participants will:
Understand how personal assumptions and mental models adversely influence communication
Learn how to determine your own personal assumptions and how to avoid them
Learn to navigate and approach difficult conversations
Identify and implement communications tools and techniques for team success